Hear how a team-based business model can increase profits, improve efficiency, and elevate client and employee satisfaction. Each month in “The Pro Perspective” podcast, Houzz Pro brings in thought leaders and experts in residential construction and design to share insights to help building, remodeling and design pros. Hosted by Liza Hausman, vice president of industry marketing at Houzz, the series provides both inspiration and time-tested, real-world strategies for success.

In this episode, “Restructuring for Success,” Paul R. DesRoches II, CEO of Moss Building and Design, and Dave Greksouk, the firm’s Principal & Executive Vice President, discuss recognizing when it’s time to reorganize your business model to improve efficiency, profitability, and ensure a high-end customer experience. With over 20 Best of Houzz awards in Design and Service, Moss Building and Design has become one of the leading firms in North Virginia, extending to Maryland and Washington D.C. 

Listen now on Apple Podcasts or Spotify or watch on YouTube to learn how DesRoches and Greksouk pivoted for sustained growth.

What’s in the Episode?

DesRoches says restructuring helped his full-service remodeling company scale and grow more quickly. “By shifting our focus from functional optimization to project optimization, we’ve created build teams that operate somewhat autonomously, as if they have their own remodeling business within our company,” he says in the episode. Each team now earns $4 million in annual revenue and $5 million in annual sales for the firm which specializes in residential remodeling throughout the Virginia, Washington D.C. and Maryland area. 

DesRoches and Greksouk say it is beneficial  for businesses to take a step back to evaluate their operations and  stay open to making changes to improve their company’s performance. “Restructuring our firm with a more highly collaborative approach has served both our employees and clients,” says DesRoches. The success of each team is shared, making all employees ultra-focused on the client, as well as their own performance. “With the designers and architects working in unison with the sales developer to win the sale, our projects are set up for success from the outset through to construction,” he says.

The leaders also share other benefit of their unique team-based approach:

• Optimizes profit and customer experience, ensuring consistent relationships and long-term vision. 
• Creates ownership of the success of a project across teams from start to finish. 
• Makes communication and information sharing more seamless and efficient.
• Provides a clear line of sight into every team member’s workload making it easier to spot where additional support might be needed.

Find out more by tuning in to the episode today. 

“The Pro Perspective” podcast is brought to you by Houzz Pro. To learn more about our best-in-class software for winning clients, managing projects and simplifying your workflow, click here.