Best Practices for Reviews
Before work begins, assure your client that your intention is to provide five star-worthy service. Encourage them to inform you if they are not entirelysatisfied at any time, and work together to solve any issues that arise.
This practice will open the lines of communication between you and your client, and you will have set expectations of a review with your client very early in the process. The more glowing reviews you receive, the higher your chances of being awarded the Best of Houzz Service, so follow up is key.
Houzz makes it easy for clients to submit reviews without needing a Houzz account. With the “Get Reviews” tool on your profile, just add the client’semail address and write a personalized note and Houzz will send the client directions to fill out the review. Once it’s approved, it will show up on your profile. Let your client know how important reviews are for your business.
It’s also important to respond to reviews, both positive and negative. Responding to positive reviews shows potential clients that you appreciate the client’s time to write a review, and helps provide a better picture of a successful project.
Responding to bad reviews demonstrates you’re willing to take the time to resolve ongoing issues. A client can edit their review, so
by working to resolve the issue, they may even update their review with a higher star rating.
1. Do not enter reviews yourself— reviews must be entered by each client directly on Houzz.
2. Employees or family members are not eligible to review you on Houzz.
3. Beware of any marketing companies reaching out with offers to get reviews for you —these are rejected by our system.