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About Us
Services Provided
Glass Installation, Glass Repair, Mirror Installation, Mirror Repair, Shower Door Installation
Areas Served
Clayton
Category
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Business Details
Business Name
Hellis Family Glass
Phone Number
(919) 763-1770
Address
Clayton, NC 27520
Followers
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1 Review for Hellis Family Glass
Here’s my timeline of (attempting) to do business with HFG
5/30/18-Initial call with Adam Hellis (AH) regarding shower enclosure measurement. Appt set for 6/4/18
6/4/18-AH sent text to inform me he could not make it. Will get to me later in the week. No specific date given
6/6/18-Asked AH to confirm date for measurement. Set appt for 6/9/18
6/9/18-AH came out to measure shower. Informed me it would be around 10 business days to have glass cut and shipped along with parts once confirmed. Install would be a few days after
6/14/18-Received quote and confirmed order with AH. 10 business days begin. FYI-Quote within $100 of other estimates
7/5/18-AH called to inform that a part was not available, would be additional week. Expectation set that it would be the following week. No big deal here as I understand these delays happen and I would be out of the country the following week.
7/12/18-Called/Text AH to confirm glass and parts are in and to set appt for install. AH called to inform that same part was still not available, would be additional week. Relayed to AH how this has been a disappointment and I am in a crunch for time since I would be traveling extensively in the near future. AH ensured/promised me that it would be in next week's delivery.
7/19/18-Text AH to confirm all parts are in and set appt for install. No response, albeit text was sent at 5:17 PM.
7/20/18-Contacted me to confirm all parts were in and set appt for install on 7/25. Would arrive around 9/930 A.M.
7/25/18-Notified that arrival would be around 1030.
**About 20 minutes into prep work, AH informs me that the track for the shower was cut incorrectly and would be Tuesday when the new one arrived. Instead of this project taking 3 weeks, it has now taken almost 6 due to delays and HFG not inspecting their products prior to arriving at the job site. This has been a big disappointment. After inquiring about going full frameless, I was told no, it wouldn't work and would cost an extra $1500 on top of the $2000 I'm already spending. I told AH I would give him a call in the afternoon, but he demanded a response about ordering new track immediately. Told him no thanks, I no longer needed his services and he could leave.
Overall, the process of working with HFG took longer 5 weeks before I decided to go with another company with similar pricing. I would not contact them for other services nor would I recommend. AH was very apologetic and offered and discount for future services. Thanks, but no thanks.
July 25, 2018
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Frequently Asked Questions
What services does Hellis Family Glass provide?
Hellis Family Glass provides the following services: Glass Installation, Glass Repair, Mirror Installation, Mirror Repair, Shower Door Installation
Where does Hellis Family Glass provide services?
Hellis Family Glass provides services in the following areas: Clayton
Where is Hellis Family Glass located?
Address of Hellis Family Glass is Clayton, NC 27520
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