Amazing Flame Gas Fireplace Service & Repair

We had used Russell in the past to clean our fireplaces and he did an excellent job. So we thought he would be best to fix our 20 year old fireplace. We asked him if we should attempt to fix the fireplace and he said he could fix it. The initial cost to fix the fireplace was about $350. That did not work. So he tried something else. That did not work. He then presented us with the option of replacing another part which would give us basically "all new parts in the fireplace". It was now going to be a total of about $1000. After all this, the fireplace basically worked the same....shutting off after a short period of operating. We decided not to have them come back and attempt to fix the fireplace since they informed us it would be additional cost and they seemed to be guessing through their effort. Very disappointed to spend $1000 and get nothing for it. If you don't know something can be fixed be honest and don't try.