Americarpet Inc.

In fall of 2014, we purchased Mannington Adura LVT (Luxury vinyl tiles) from Juan Werner at Americarpet in Miami. The flooring, approx. 1000 square feet, was for most of our condo, except our bedroom. We asked Juan to recommend an installer and he said Victor Santillana was “his best installer”. Because of Juan's recommendation, we waited a few months for Victor to install the flooring, Dec. 2014. A few months later, in Feb, 2015, we noticed some tiles were lifting. We called Victor, who said the floor would “settle in”. Not only did it not settle down, it got worse. Instead of just lifting in one area in the hall, areas of tile in our entire condo were lifting. Just before we left Florida in April for our Canadian home, we let both Victor AND Juan know there was a big problem. See attached pictures that we sent them. We then notified Mannington, who examined the floors during the summer. They said lifting tiles were “Due to improper installation”. We tried to communicate with Victor about this issue, but he ignored us. We then reached out to Juan, who came back to our condo in March 2017, with another flooring installer. We also had independent installers examine the floor. They all said the same thing - The entire condo, 1000 sq. feet of tile, had to be replaced with new tiles. Victor had not only left little expansion space at some of the walls, but he had damaged the click & lock mechanism during installation. Juan tried to reach Victor, but got no response. We also tried for months to reach him, but he would not answer. At that point, Juan left us with no recourse to fix this floor. He offered NO resolution to this improperly, installed floor that HIS recommended installer had laid. And in fact, he asked us to sign a waiver saying he was no longer responsible! That is NOT how a reputable business should operate. Americarpet & Juan need to guarantee the work of THEIR recommended installers. And if it is not done right, they are responsible to fix it! We are now left with flooring, throughout our entire condo, that is lifting & unattractive. At some point, we will have to replace the whole thing at a cost of about $10,000! I would NEVER do business with Juan or Americarpet again, or recommend them to friends.