Anderson's Painting

This company shows lack of integrity and professionalism. We hired Brandan Anderson to remodel our home in Holly Lake Ranch, Tx, two hours from where we are currently living. He was to remodel the bathroom and kitchen which included plumbing and electrical work, paint and repair the interior walls, doors, baseboards and trim of the entire house and the kitchen cabinets, install new flooring in parts of the house and he was to redo the fireplace with a new mantel, hearth and stone from floor to ceiling. He quoted us an amount and stated that he would be able to do everything within that cost and we would only be responsible to purchase the material for the floors (excluding the subfloor) and the tile along with appliances, fixtures and hardware. All of which we have done in good faith that he would do the work he committed to do in a professional way. He had us view his website and boasted about the homes he had built in the Tyler Parade of Homes. He said he would provide us with a contract which he has yet to do even after our request, but began work based on the text messages that were exchanged. It was very clear what he was hired to do. It was our understanding that we were hiring him to be the contractor that would oversee the project and get the job done in a professional and timely manner. He began October 31, 2017 and was to be completed in 4-6 weeks. Mr. Anderson has collected all of the monies with the exception of $3200 and has yet to complete one project to a professional standard with the exception of the floors and the tiling of the bathroom. The new hardwood floors have paint and stain on them and are damaged in different areas and there is sheet rock dust in every groove and joint because they did not put anything down to protect them until we questioned it and demanded that it be done. The electrical outlet is on the outside of our new vent hood and they cut a hole in the stainless steel to run the huge black cord to it. The ceilings have wall paint and stain on them and you can see the sheet rock repairs as well as on the walls. The paint job is not of professional standards by any stretch of the imagination. The new cabinets have debris painted in them and some of the drawers do not shut flush and there are gouges in the new wood that we’re not filled with wood filler. He has personally not done one thing in our home, only to send subcontractors without being supervised to do jobs that are in no way done to a professional standard and require additional work to be completed or corrected. We met with Mr. Anderson when he was requesting another draw after receiving half upfront and expressed our concerns that the subcontractors he was paying had not completed their jobs. He assured us that the work would be completed and in good faith we trusted him to do what was right. Still the work was not getting done. He requested another draw and in good faith guaranteed that the work would be done. Last week we went to see the work that he claimed had been done and to our surprise and disappointment the house was still in need of much work. We spoke with Mr. Anderson and he acted like it was no big deal. Upon our second request through email, along with 30+ photos we mentioned a few of the corrections that needed to be addressed seeing that there were too many to list and assumed that the photos spoke volumes. Mr. Anderson has refused to accept responsibility for the unprofessional and unacceptable workmanship and we were informed that he will not be returning and we can keep what we owe him. The plumbing, electrical, painting, cabinets, fireplace are not completed! We had a reputable contractor give us a bid on the fireplace and it is going to cost us $3700 to do it right. That does not include the other areas that have not been completed and are in need of repair or completely redone to make it right. Working with this company has been a horrible experience and all we expected was a professional job as promised. The most we want is a refund to have a reputable contractor finish what Anderson Custom Homes and Anderson Painting did not finish. We have photos, documentation and even a recording of conversations, in which the last phone conversation he referred to our home as a “shit hole”. He doesn’t pay attention to anything you have to say and tries to convince you that what was done was what you said you wanted. You can not get a word in edgewise when he is trying to convince you of what you never said or didn’t want. He lied on multiple occasions and every subcontractor we spoke with told us that they were never told of what we wanted, but what Brandon wanted and then he tried to sell it as “that is what I do in all of my homes” and expected us to settle for it. Multiple times we had to question the subcontractors as to why something was being done and were told that Mr Anderson told them, or in most cases didn’t tell them what needed to be done according to our request. We have shown the photos to several reputable contractors and the consensus is that Anderson Custom Homes and Anderson Painting is not a company that anyone should do business with unless you are willing to accept the lowest quality of workmanship.