Cabinet Warehouse

Honestly, my review would have been 1 star if it weren't for the ever helpful and patient Pablo and our amazing installer Eddie. We were locked into using Cabinet Warehouse due to needing an exact match of some cabinets we already had and if we had a choice from our initial experiences we would have gone elsewhere. For most of this transaction we worked with Genevieve and had an absolutely atrocious experience between miscommunications, delays in installation, her mocking us for our questions asked and ignorance to general cabinet knowledge, and inaccurate measurements. Throughout the transaction we mentioned installation, Genevieve came out to measure to make sure the installers could make things fit (we found out later that the measurements she took resulted in some cabinets not being able to open due to being too flush with a wall with a light switch on it), when I ordered I clarified that we would schedule the installation once the cabinets arrived and she said yes. When the cabinets finally came, Genevieve called to say they would be dropped off and when I asked about installation she informed me that they were not planning on installing and it would be a month before anyone could get out to install them. We had already been without a kitchen for a month at this point and another month due to this error was unfathomable. They dropped the cabinets off in the garage despite our request to have them inside so we spent quite some time moving them inside which was no easy feat for a pregnant woman and her husband. I tried to call my general contractor to see if he could do an emergency install, but he was booked so I went back to Genevieve and asked if there was anything she could do. I'll acknowledge that she was helpful in trying to get an installer out. After a few days she let me know that someone would contact me to get them installed within the next couple days; this is where Eddie comes in. Eddie was fantastic in making the inaccurate measurements work with our kitchen. He followed up when we needed him to come back to install pulls and fix a couple things and his demeanor was friendly and helpful. We received a pantry with no shelves and reached out to Genevieve to ask where they were; she explained that we could purchase them and when I frustratingly replied that we discussed that we wanted standard shelves in the top and rollout in the bottom and wondered why a cabinet would come with no shelves she simply said "I'm sorry that is how it comes." That's when I called Pablo and he listened to my experience, stressed that this was important to him, and worked to resolve the issue immediately. We are waiting on the shelves, but the fact that Eddie and Pablo were so helpful really saved our perception of this company. I would recommend working with Eddie or Pablo again. Genevieve might be good to work with if you are an experienced person/contractor that knows exactly what you need, but that wasn't us and we were new to the process looking for some help getting through the biggest project we have ever completed. This company is definitely geared towards working with contractors so if you are an individual consumer I'd work with Pablo.

A true professional, a great designer, offer exemplary customer service (before and after installation) and she makes it work to fit your budget!

Always a pleasure to work with the team at Cabinet Warehouse, they are extremely knowledgeable and friendly. I look forward to doing more business with them in the near future. Jessica Hanley JUST ADD WATER

I always use them for all my cabinet and countertop needs always helpful accommodating excellent advice always on time and even early great quality of product

We have been purchasing cabinets from them for over ten years, and have always found them to be completely professional, helpful and the best thing in our industry, I think, is that they deliver what they promise.

Being a general contractor in the home & business renovations industry means having to have a deep pool of specialized trades and services and products available to my clients. It also means being able to provide timely, efficient and superior service. Cabinet Warehouse is an ideal resource for my company and for my clients when it comes to timely turn around, quality product and installation services. I can confidently recommend their design expertise, cabinet products and their installation services for home & business renovations.

I was tipped off about Cabinet Warehouse by a friend. Jennifer Bowman was our contact right away, and she got the picture of our kitchen renovations on the first meeting. Once the decision to go ahead with the project was done and the cabinet on order, we had a precise schedule which facilitated organizing all the contractors necessary. Also, Jennifer was constantly pro-active with email and available , no matter what to answer our questions. 98% of the project went according to plan, and the unavoidable couple of hick-up were taken care off during and after installation, which again, was a very smooth experience and on schedule. I will certainly be using Cabinet Warehouse again for the bathroom renovation.

I ordered cabinetry for 4 separate projects. A bar for a media room, custom doors for certain features of the media room, vanity cabinet for a bathroom and work cabinets for a utility room. I met Jennifer Bowman on my first visit to the business. Immediately impressed by her attitude, professionalism and knowledge of her product and business. Very helpful on all aspects of design, multiple sketches, suggestions and reworks on the first project which turned out beautifully. Used her without hesitation on the next three orders. Same excellent service each time. Jennifer rates as excellent all respects. I found other employees at this business less friendly and less helpful than Jennifer. I definitely used this company because of Jennifer and would likely follow her where she goes.

We were really pleased with the way our kitchen turned out. Jennifer is a true professional and was eager to share best practices and a few of her own tips. She is a wizard with the design program and really knows her stuff. Our kitchen budget (Cabinets and Counter-top) was $10,000 and we came pretty close to meeting that amount. Everyone who see's our kitchen loves it. Thanks, Jen, for helping to pull it all together.

I have dealt with The Cabinet Warehouse for many years. Since Jennifer Bowman has become the Manager in Burnaby, I have done many projects using her marvelous design talents. She is very knowledgeable, thorough, and reliable. I do not hesitate to recommend Jennifer to anyone looking for Kitchen and/or Bathroom design. She is both professional and personable.

Jennifer is professional and knowledgeable and literally put my ideas into perspective with the layout software. She was very patient and accommodating whenever I made last minute changes to details in the plan, and she was able to make the appropriate switches to cabinetry and other details while staying within my budget. A missing shelf was recovered and placed in a timely manner. I was able to splurge on my appliances partly because of the cabinetry and countertop options Jennifer offered, and everything complements each other so well, people think I live in a show home. The overall effect of the new cabinets is stunning. Well done, and highly recommended.

We have enjoyed the benefits of DIY Cabinet Warehouse on a few projects, to date. Jennifer is fantastic to work with; she is very personable, extremely knowledgeable and is always very quick to respond to requests for quotes. We will continue our relationship with this company and highly recommend Jennifer as a professional consultant.