Wethington Design Build LLC

We hired Wethington to remodel our master bath, and there are a number of things that we were disappointed with. There was rarely any lead person that ever came to the site to see how things were going so my husband had to become that person and call Steve to resolve issues frequently. The were problems were very similar to what the first reviewer described, there was grout covering many of the accent tiles, baseboard corners didn't match, bedroom carpet got small stains, painting was not professional and the project took longer than estimated.

Steve is very friendly and a great sales person. He promises great work in a timely fashion. I was quite impressed with him and his fancy finished project photos. However, he himself doesn't do the work his contractors do. His contractors were very friendly and I feel they had very good carpentry skills. I have held this in for quite some time but have been bothered for about 2 years now so here goes.... I was disappointed with many aspects of our project. Steve went out of his way to pinch pennies on the project. He asked for 1/2 of the money up front before work even started- that should have been a RED FLAG. The project total was about $25,000 (for a master bath). I had specific ideas on design and finishes which I shared with him up front. What I didn't know is that with his proposed plan and budget of $25,000 he limited my selection of granite to the "remnant pile" and his cabinet makers. His cabinet makers are fine but could not replicate the specific cabinets I wanted. My counter top is about 6' wide by 24" deep. Let me tell you this - it is nearly impossible to find a decent piece of granite, in a remnant pile, that is 6' long. Steve also sold us on a new under tile flooring system called Schluter Ditra. It replaces the traditional cement board that usually goes under tile. Guess what- my tiles started popping up 1 year after installation. While this system may work well if done right, I do not believe his people knew how to install it. When it came to the shower we had a whole additional lot of problems. The first item (which was corrected) was that they plumbed the shower so that the shower head pointed towards (or out) the shower door rather than a solid surface on a perpendicular wall (where the original shower was). An experienced bath remodeler should never make this kind of mistake. The bigger issue which was NOT corrected (and I still worry about it every day) is with our body sprays. Either they were plumbed with a gas fitting or there is metal (non copper) debris in the pipe. When we turn on the water, brown rusty water comes out (of the body jets only). The rest of the shower (and house for that matter) have "normal" clear water. These guys can NOT DO PLUMBING! He needs to hire plumbers (and tile installers) and not rely on his handy men who seem to specialize in carpentry. Now for the jetted tub which was also purchased new. It wasn't wired properly or there was something wrong with the mechanics of the tub either way it still doesn't work properly to this day. It will run for 20 minutes then shut off. If you get out of the tub drain the water and go about your business it will come back on 20 later with or without water. The only solution is to unplug it. This project was supposed to take 1 month long but it took 5 months (maybe more). We did not make changes to the original plan. Seems like to keep things going he double booked us with a few other people so there would be days and even weeks where no one would show up to work and we were left without a bathroom. There are other things too. Little things- like they did not keep project area clean, they severely scratched my toilet lid (I had to buy a new one)- I could go on (but why) I would not recommend them to anyone.

I work with Wethington through Lowes as a designer and they are thou rough, professional, and provide complete customer service.