Creative Garden Spaces
Custom Fire Pits, Custom Water Features, Deck Design, Drought Tolerant Landscaping, Edible Gardens, Garden Design, Gazebo Design & Construction, Hardscaping, Landscape Design, Landscape Plans, Organic Gardens, Patio Design, Pool Landscaping, Project Management, Shed Design & Construction, Site Planning, Custom Covered patio design, custom Outdoor Fireplace Design
2004/2005 YGP Show - Best of Division/Garden 2007 YGP Show - Best Use of Space/Garden 2009 WALP Grand Award w/JPStone Contractors 2013, 15, 16, 17, 18 H&G Show - Gold 2014 H&G Show - Silver
Before I begin any project I provide a Landscape Design Agreement that clearly outlines the design process, timeline of developing a design, what will and will not be included and my fee. This client agreed to my terms and I began the process by providing them with two very different conceptual plans. Conceptual plans are a sort of "wish list" of what the property could look like. I typically show my clients two versions, one showing everything they want and a scaled back version. In this case, after talking between themselves for a week or so, the clients decided they wanted to scale back the plans even further and informed me of what they wanted included in the final plan. So, I drew up the final set of plans based on what they said they wanted. I provide all of my clients with a PDF of the plans and several hard copies that they can then take contractor to build their new patio, sport court, vegetable gardens, fire pit and fence. With the final set of plans I send along my invoice for services rendered.
It was not until I received a phone call from the client, after the job was complete, that I found out they were unhappy. She did complain that she felt like she did not get much for her money, that she was going to pay me but, just wanted me to know that. I apologized that she was not happy and I only charged them the minimum I estimated because there was not much detail since they only wanted a simplified version. I did invest time into drawing up the conceptual ideas and several hours to finalize their ideas. They also have a set of plans that they can take to a contractor to install a new fence, a nice patio space, a sport court, vegetable garden space and a fire pit. From my point of view, I did fulfill my end of the agreement so I charged them accordingly per the agreement.
This business is a very personal business and can be an emotional experience for some people. I only want my clients' experiences to be pleasant ones and it bothers me that it was not for this client.