Custom Copper Hoods, Inc.
Range Hood Sales
Barrington, Barrington Hills, Beach Park, Buffalo Grove, Deer Park, Deerfield, Fairfield, Forest Lake, Fox Lake Hills, Gages Lake, Grandwood Park, Grayslake, Green Oaks, Gurnee, Hainesville, Hawthorn Woods, Highland Park, Highwood, Inverness, Kildeer, Knollwood, Lake Barrington, Lake Bluff, Lake Forest, Lake Zurich, Libertyville, Lincolnshire, Lindenhurst, Long Grove, Long Lake, Mundelein, North Barrington, North Chicago, Old Mill Creek, Palatine, Park City, Riverwoods, Round Lake, Round Lake Beach, Round Lake Heights, Round Lake Park, South Barrington, Third Lake, Venetian Village, Vernon Hills, Volo, Wauconda, Waukegan, Wheeling, Continental US
The clients unit left in great condition as visible, we take our units through a quality control inspection before leaving our facility. However, working with a third party shipping company we entrust their process is handled with care. We understand more care or measures could have been taken to ensure a safer arrival of this larger unit.
Which is why various solutions were offered to accommodate one that would work best, and unfortunately were all denied. We will now be inquiring and reach out to a packaging company near the client to assist us to retrieve the unit without disrupting their project further.
We would very much like to see past this incident as we would not like to leave the client with a bad image of our company. As we do stand by our product, and look to satisfy our every clients request or inquiry. We are still open and look forward to resolve this with the client soon.