Elegant Entries

I have had nothing but frustrations with this company. My Co-Op decided to use them for our window replacement project. This was back in November 2013. One man (and his teenage son) showed up to do the project, which included 4 windows being replaced with new windows - 1 in each room. One of the windows they installed was not installed properly and caused a leak that damaged my wall, but was not noticed until July 2014 because it was hidden behind furniture/curtains. They have sent a contractor over 3 times now, and nothing has been fixed. The first contractor came over, told me the window was not causing the problem. He put some "extra" caulk down and left. They then proceeded to send a memo to my Co-Op saying they fixed the leak in the window and would schedule time with me to repair the wall. The second contractor came over, insisted that the sheetrock did not need to be replaced, even though I was told it would be replaced that day. He then did a spackle job, that lasted less than 48hrs before it was cracking and peeling again. I called the company to complain, and told them that clearly it needed more than just some spackle, and requested that they replace the sheetrock and do the job properly the 2nd time. I even called the day before the appointment to confirm that he was going to be replacing the sheetrock this time. They sent the same contractor back (a week after he was there the 1st time) to replace the sheetrock. He arrives and tells me he needs to cut a hole in the wall in order to determine which sheetrock to use, then he leaves for 10 mins and comes back saying he can not do the job b/c he "only can handle small repairs, and I do not want him replacing the sheetrock". Why was a contractor sent to do a repair that he is not capable of doing? Why is my time being wasted? No one from the company will answer those questions for me. I am aggravated and will never hire this company in the future. I did not have a choice in the original window installment b/c they were hired by my Co-Op to do the job. I plan on telling everyone I know not to use this company. They send over incompetent people and don't even care that they are wasting everyone's time. I took vacation time off from work to be there for the contractor and Elegant Entries has a total disregard for my time. They clearly do not stand behind their service. This has been the worst experience I have ever had with a contracting company.