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About Us
Store for Natural stone tiles and Landscape
Services Provided
Tile Sales
Category
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Business Details
Business Name
Findstone.us
Phone Number
(949) 484-5371
Website
Address
4025 Eyrie Farms Ln
Cumming, GA 30041
Followers
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Credentials
1 Houzz Badge
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2 Reviews for Findstone.us
Brett Feeney
Average rating: 1 out of 5 stars
Please do not do business with Findstone- learn from my mistake!
Findstone is literally the worst company I have ever done business with. They shipped product that was damaged, then tried to blame the shipping company. The shipping looked fine when it arrived, but it wasn’t until I opened the first box of tiles that I discovered half of it was broken. When I asked to return it for a refund because I had to purchase a replacement product to do a job timely - they gave me the runaround. After a month they said I’d need to pay a 25% restocking fee and pay shipping for return (which is more than the entire cost of the product).
I got the runaround for over a month and now I’m stuck with a pallet of unusable tile. I have done a lot of projects ordering online - and have never seen a company that sends damaged product, then doesn’t try to make things right.
If I can save anyone else from a similar experience this review is now worth my time.
Never buy from Findstone - please learn from my awful experience!
July 2, 2018
Comment from Findstone.us:
Hello Brett,
We respectfully disagree.
I understand you did not report any damages at the time of delivery and signed for the tiles received in good condition although we did ask you to write 'subject to damage inspection' if not checking. Tiles on a later date were reported damaged.
From your message we came to know only 3 tiles were damaged out of the complete shipment and we immediately responded back with an offer to refund for those tiles as a goodwill gesture. Although we consider these small amount of waste to be used for corners where tiles are cut anyways and is part of the 10-15% extra which we recommend.
Your request to refund 100% amount for the complete order could not be accepted.
We respectfully disagree.
I understand you did not report any damages at the time of delivery and signed for the tiles received in good condition although we did ask you to write 'subject to damage inspection' if not checking. Tiles on a later date were reported damaged.
From your message we came to know only 3 tiles were damaged out of the complete shipment and we immediately responded back with an offer to refund for those tiles as a goodwill gesture. Although we consider these small amount of waste to be used for corners where tiles are cut anyways and is part of the 10-15% extra which we recommend.
Your request to refund 100% amount for the complete order could not be accepted.
Findstone has a good quality product at a very reasonable price. They followed up to make sure everything was in order within hours of delivery. When we decided to use the same material in another room, they did their best to make sure it matched. Great company!
June 21, 2014
Comment from Findstone.us:
Thank you so much for your great review. Please do let us know should you need anything else for your project.
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Frequently Asked Questions
What services does Findstone.us provide?
Findstone.us provides the following services: Tile Sales
4 Comments