Focal Point Hardware
2 Houzz Awards
4 Houzz Badges
Since 1987, Focal Point Hardware has been the exclusive USA carrier of the finest European brands. We are the top choice of architects, designers and homeowners. We offer the highest quality products by top brands including Robern, KWC, Dornbracht, Newport Brass, Miroir Brot and many more. We also offer European brands that are hard to come by in the USA. Our friendly staff at the showroom are ready to help you pick out the perfect products to enhance your home remodel. Or, if you are too far from us, you can visit our website which offers a large variety of products with some great discounts. We ship all over the United States and Canada! Feel free to contact us with any questions about specific products and we will do our best to help you!
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5 Reviews for Focal Point Hardware
$1,000 - $9,999
Hello, We came across Focal Point Hardware online, while we were searching for linear drains. Upon calling their number, we were assisted by Jonathan - a very professional and courteous CSR. He gave us the cost estimates for the drains we wanted and all seem to be handled well. We got the drains in timely manner but as any project goes, we got nasty surprise (once the old stuff was removed) that the new drains would not fit due to technical and physical limitations. We called Jonathan and he was again very courteous and assisted us in determining which drain would be appropriate for our needs. We discovered that we needed a custom drain so got a quote from the manufacturer (through Jonathan) and it was going to be a month long wait or pay more $$ to expedite. This is where his exceptional customer service came in - he clarified with the manufacturer and relayed to us that even if we pay expedite fees, there will be delay due to holidays and other logistical reasons beyond his controls. He not only saved us from wasting money to expedite but set the correct expectations up front about the expedited delivery times!! We were disappointed that our project had to be halted for at least a month but it was not anyone's fault!! 5 business days later, literally on Christmas Eve, we got our custom linear drains delivered to us!! I have no idea how Jonathan made it happen but THANK YOU Jonathan and Infinity Drains for wonderful Christmas present!! Project has since been completed and we can not say enough how professional, smooth, and calm Jonathan kept the process even with the issues we faced. Last but not least, Focal Point Hardware was generous for letting us return the original linear drains that were purchased with only restocking fees. I will definitely recommend Focal Point Hardware to my friends and family and would come back to them for additional hardware items we may need in the future.
January 5, 2017
I have been working with Focal Point Hardware for nearly 10 years. Neil is my go-to expert. He provides phenomenal service. I have done several full-residence projects using them as my valued resource. From complete bath and kitchen fittings and products to door knobs pulls... This is my favorite one-stop shop.
October 25, 2015Last modified:November 2, 2015
$1,000 - $9,999
If your looking for help, advise, see samples, narrow your search and great pricing and even better outstanding service and attention focal point is where you can find it all. Neil has helped us in numerous ways and has always been there to support us and the products he carries.
October 5, 2014
$1,000 - $9,999
We have worked with Focal Point Hardware several times and they have always been a pleasure in dealing with! Whenever I need to order anything it has been a breeze!
October 1, 2014
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2 days ago
Focal Point Hardware commented on a discussion: Glass or Tiled Wall for shower? (Ease of cleaning top priority!)
Commented: Glass or Tiled Wall for shower? (Ease of cleaning top priority!)I would think glass is probably easier to clean but I think I like the look of tile in the bathroom better.
2 days ago in Cleaning Tips
Commented: Powder room in progress but need help with wallpaper.like a textured white or pearly white wall paper will be subtle but still pretty