Season Control

We have installed two brand new 5-ton Trane Package units from Season Control with new duct work at our newly renovated 3500 sqft house back on 7/16/2013. Unfortunately, one of the units started having problems starting 8/23/2017. The unit would start turning on and off itself, and the technician explained to us it was probably the Nest thermostat's problem, and charged $75 for the visit. A month later on 9/29/2017, the machine started malfunctioning and would not stop. Al told us that the fan motor had stopped working they replaced the relay fan motor for $175. However, just shortly a month later again on 10/26/2017, the machine completely stopped and wouldn't turn on. This time Al told us that the motor itself was rusted and that it has mold growing on the blower and other parts of the machine. We were surprised as there was barely any rain (drought) and our machine was installed brand new just 4 years prior, and we VERY rarely use it. Al explained to us that it is because we live so close to the ocean. We were very skeptical since that would mean that every HVAC unit or machinery from the ocean to where we live in Los Angeles (not a beach city) which is still 7 miles away would break down every 4 years? We were told we had to change the motor out which costs $1,000 and that we can also add UV or Air Scrubber for additional $650/ $1250 each (which we declined). He explained that it is not within warranty because of where we live that had caused the rust. We thought the nightmare would be over, and they even suggested paying for their maintenance program to avoid any major repairs like the one we just had. We agreed, and the units were inspected and serviced on 5/21/2019 for $80 and they said the units were both running really well without any signs of rusts like before. Then, just shortly after on 8/27/2019, the same unit stopped blowing any cold air. This time he told us our TXV is clogged because it is rusted, and that we have to change out the TXV and replace freon, which he said he usually charges $1,050.00 but he give us a discount of $850. We were very skeptical again as to why another part would rust again in that same unit, but nothing has ever happened to the other unit they had installed just 10 feet away on the same roof? Al again explained again, it is the moisture in the air since we were so 'close' to the ocean. Luckily, this time we had too much doubts to trust him and started to call a second company fully licensed and insured for a second opinion. What they found after inspection was very disturbing. They found that the draining system has never drained since it was installed, and that Season Control had originally installed them incorrectly without a cut out hole in the pan. When it was installed, PVC drain pipes and fittings were never being used and the pan was always full of water which leaked out to the roof constantly with roof stains. The blower motor constantly pulls water off of pan that is always full, therefore causing it to rust which eventually had to be replaced. But what's even more disturbing is that even though the motor is supposedly under warranty, they had charged us $1,000 and replaced us with a smaller and generic (not Tran, or any comparable brand that is supposed to be in our unit) motor that had much less efficiency than the original motor they should've put in and lied to us! The dual cap was completely wet, and TXV was rusted and then the capacitor shorted out, along with the Nest thermostat. In summary, all the problems came from the unit not draining since the water was splashing everything inside the unit causing the rust. Season Control has been lying to us all these time! To be exactc 5 times in the past 2 years, about the moisture in the air instead of their malpractice in installation. They gave us absurd reasons to cover up their own mistakes, kept charging us to change different parts time after time, so that they could profit from us not knowing enough about the machines, without ever ONCE, told us about the real issue of drainage. UNBELIEVABLE!

Excellent, honest company to do business with. We hired them to install a new Roof Mounted unit at our home and were completely satisfied with the experience. We have them come out to service/inspect the appliance every year and appreciate the quality of customer service and care of each technician that comes into our home. I would highly recommend them to anyone looking for a Heating and Air professional without hesitation. Jason M.

Did a furnace and AC inspection... Very good job...very professional !!! Would recommend to anyone needing service... Honest company ! Give them a call

The tech was prompt, friendly and efficient. And it was a fair price and just suggested a few upgrades without making me feel pressured. I highly recommend them to anyone who wants service!

I had by AC system checked and had maintenance done on it. They came out and we're very professional and thorough in making sure everything was in workibg order.

These guys are really committed to a great customer experience. Would highly recommend. I appreciate Eric's professional suggestions. He helped me out when it came to choosing a new Air Conditioning system. The price was right and the work was done properly. Thanks again to Eric and his Season Control crew.