kustom kourtyards

Raymond and James Hopkins of Kustom Kourtyards did not complete the work for an outdoor kitchen per our signed agreement dated June 2021. Per their request we purchased all of the appliances for an outdoor kitchen cabinet July 2021, as Raymond stated the welder cannot start on the cabinet until all of the appliances are received. The contract reflects a draw schedule for the kitchen cabinet, and we repeatedly asked when can we provide the 1st draw for payment on the cabinet. August 2021, we drove to Houston to pick out a granite slab to hold. We repeatedly, asked Raymond and James for an update on the cabinet as we told them in the beginning, we wanted it completed by Labor Day. We continued to get a response of “I don't know". As today, October 2021 we have not heard from Raymond Hopkins, who is the owner, regarding why he chooses not to honor his contractual obligation. Raymond has not been on the property since August 2021 and has left our backyard incomplete and unsightly. I have actual pictures of the incomplete work to include pictures of the sidewalk and patio concrete slab that is need of repair and is badly discolored. We paid for digging up our yard for plumbing, gas, and electrical for an outdoor kitchen and have not received a response as to why they will not proceed. We now have an unsightly mud hole due to the trench and poles for plumbing, gas, and electrical sticking up out of the ground. They left a mess of our backyard without regards to our feelings, with no remorse, no apologizes, and no reason. We have spent thousands of dollars on this project and have received nothing in return. I have receipts of emails, text messages, voicemail, and certified letters asking Raymond for the status of the kitchen since August 2021. KK has ruined my dreams of an outdoor kitchen. Their maliciously and deliberate behavior is unprofessional and unnecessary. I would not recommend using KK as they are not reliable, honest, trustworthy, or professional. Raymond is not responsive and instead of having a conversation with the consumer he chooses to ignore the problem. If I was allowed to give a no star ratings I would but unfortunately, the website requires a star rating so that is why there is one star.

Built our covered pergola and it turned out great! Exactly what we wanted at a reasonable price. Great quality! Highly recommend.

Raymond and his dad did an excellent job with a backyard patio addition to the house. Very pleased with the work. It looks like it was part of the original house which is the look we were trying to achieve.

Raymond was great to work with from quote to finish. Very willing to compete with another company and very honest about the process. No surprises! I immediately enjoyed how easy it was to contact him. He is very quick to respond to phone calls and texts and kept us up to date during our 10 week wait on the city permits. He and his dad are working on the site every day and he is very picky when other contractors come out to work. Had a couple contractors come out twice to fix small problems. They are great with ideas to make the space even better. We trusted them with most aspects of construction and have no regrets. So far we love the new space and are looking forward to talking with Ray about other backyard projects!

Raymond was awesome. Very responsive to call/text/email. Always at the worksite and completed job within estimated time and budget. Built a covered patio in the backyard and very pleased with the work. You won't be disappointed with him.

Raymond with Kustom Kourtyards did an excellent job with our backyard. He did our landscape with trees, grass and sprinklers, and beautiful pergola. The quality is top notch. The price was very reasonable. Raymond was always polite, on time, honest, informative and always patient with us. He coordinated well with the pool builders whose project started a bit before him. He was my advocate at all times. I would totally work with him again for our future projects. I highly recommend Raymond and his company.

Raymond, who is the owner, along with his dad of Kustom Kourtyard is very professional and reliable. We could not be happier with the work they have provided. We had them fix some columns on our patio along with redoing the floor and adding an outdoor kitchen. We are so pleased with their work that we're having them do some extra stuff. You can always count on them to return phone calls or text you back with any questions you have. We highly recommend them.

They added a patio and stone fireplace to the back of our house. They also added lights, ceiling fans, and tongue and groove paneling to the ceiling of our outdoor area. The work is excellent quality.

Raymond extended our back porch patio with pavers, adding curves, and built an 18 inch long low wall which also serves as a nice bench seat. They re-routed our french drains and made two more in the new patio. We enjoyed working with Raymond; they were timely and professional.

Raymond extended our back porch patio with pavers, adding curves and built an 18" long low wall which also serves as a nice bench seat. They re-routed our drains and made 2 more in the new patio. We enjoyed working with Raymond, they were timely and professional.

Added patio and stone fireplace to the back of our house. Also added lights, ceiling fans and tongue and groove paneling to ceiling of outdoor area. The work is excellent quality.

We hired Kustom Kourtyards to build a backyard arbor, replace and extend our patio and replace our front walk. James and Raymond were extremely professional and delightful to work with. They are craftsmen of the truest sort. The completed projects exceeded our expectations. We will definitely seek their services on any future projects.