Landscape East & West
Artificial Grass Installation, Custom Fire Pits, Custom Water Features, Deck Building, Drip Irrigation Installation, Drought Tolerant Landscaping, Dry Wells, Fence Installation, Garden Design, Gazebo Design & Construction, Hardscaping, Hedge Trimming, Irrigation Repair, Irrigation System Installation, Landscape Lighting Installation, Landscape Maintenance, Outdoor Fireplace Construction, Outdoor Kitchen Construction, Outdoor Lighting Installation, Patio Construction, Paver Installation, Pergola Construction, Planting, Retaining Wall Construction, Site Preparation, Sprinkler System Installation, Tree Planting, Tree Pruning, Trellis Construction
Beaver Creek, Clackamas, Damascus, Eagle Creek, Estacada, Happy Valley, Lake Oswego, Lents, Marylhurst, Maywood Park, Milwaukie, Oak Grove, Oatfield, Oregon City, Portland, Stafford, Sunnyside, West Linn, Wood Village, Beaverton, Hillsboro, Tigard, Tualatin, Camas
Oregon Landscape Contractors Association (OLCA) **Listed Underneath**Design/Build Residential Construction under $25,000Design/Build Residential Construction $25,000 to $75,000Residential Landscape Construction over $50,000Safety Excellence AwardsBest of Houzz 2013 & 2014
Thank you for the wonderful review. I am very pleased with the landscape we created for you, it takes careful collaboration between client, design and installation. We all work very hard to ensure our clients expectations are met and hopefully surpassed. It was a pleasure working with you and Robert and greatly appreciate the business and opportunity to beautify your home.I look forward to any future projects you may be considering. Your review means a great deal to me personally as well as to Landscape East and West.
I greatly appreciate you taking the time to share your experience throughout the course of your backyard renovation. The entire company, from top to bottom, strives to provide this exact experience for each of our clients. It is incredibly rewarding to hear your feedback and appreciation. I feel very fortunate to have had the opportunity to work with you to transform your yard into a more livable and enjoyable space.
Thank you very much for taking the time to review our services. As you may know reviews not only allow others to get an idea of what kind of company we are they also give us feedback to either improve on or let our employees know that they're doing well.
I'll be looking forward to meeting with a few of your neighbors.
Landscape East & West
I appreciate you taking the time to share your experience with us. It was an amazing transformation to watch take place. We do a great deal of planning prior to a project starting to ensure it runs smooth from beginning to end. We also count on having a good partnership with the client as the project progresses to assist us with the important decisions as you did. You played a big role in helping us make this an enjoyable installation, so thank you! I look forward to seeing your new design in the years to come as it continues to mature and grow.
I truly appreciate your acknowledgement of our hard work on your project. It is an art to set boulders at the size we installed on your project, all the while making it look natural. It was a pleasure to work with you and James (Garden Stories) on this project. It is a fun experience when you have the client, designer, project manager, sales representative, and crew to work together with such ease. I look forward to watching your landscape mature around your properties slopes.
I understand you are upset with how Bryan handled your inquiry. I saw your post on Yelp and Houzz. There isn't much at this point that I can do to make things right for you other than to apologize for the experience you had with him. This is not typical of Bryan and I think if you read the many other reviews on Houzz, you will find that Bryan receives many positive reviews. That said, clearly something didn't go right with our interaction. I had a conversation with Bryan and asked him to reach out to apologize. He meets with a lot of clients and perhaps he got your project and interaction confused with another. Either way, I stressed the importance of setting clear expectations and meeting his commitments. I would have been happy to step in and assign a different sales representative had you reached out earlier to discuss your concerns. I wish you well with your project and I hope you find a contractor that can satisfy your needs.
I can’t tell how much we appreciate you sharing your experience with Landscape East and West. It was a wonderfully smooth process to work with you and Doug every step of the way. Being able to share your kind words with Kirk, Heberth and team makes all the hard work worth it. I too look forward to working with you on any project big or small down the road. I hope you and the residence continue to enjoy the new walls and landscape as the plantings mature and grow.
Thank you for the awesome review, We work hard to meet and even beat expectations and it's not always easy. We’re very happy to hear we hit the mark for you and look forward to hearing from you in the future.
Landscape East & West
I can understand your frustration on this project from a couple years ago. The project did not get bid or installed in a manner that I'm happy with either. Our management of the project at the time was poor and it took a lot longer than it should have. We made some changes organizationally to address those issues from recurring. However, at the end of the project, I did get involved to resolve open items and completed the project to your satisfaction or I thought we did. I was not aware of any remaining substandard work and if notified, I would am more than willing to repair or redo under warranty at no cost to you. That offer stood at the end of the project and you were not charged for the subsequent times we visited your property to address warranty issues that you brought to our attention. As I said before, I am sorry about the poor experience you had with us. If I could do it all over again now, I'm sure it would be a more positive outcome. If you have further concerns with the quality of work, please give me a call and I'm happy to arrange to get those items corrected.