Ozark Fence

We were referred to Ozark via a prestigious landscaping design firm who was too busy this season to take on a fence project. I'll break apart the goods and the bads because I want to give an honest review. GOODS - The fence looks nice - They were able to start constructing it quickly - The crew was nice BADS - One night a crew member locked our gate to our driveway, to which we didn't have a key. I was trying to leave to pick my baby up from daycare and literally couldn't drive out of my property. I had to call both Ken and Karen 10+ times before they answered. They worked as quick as they could to get the gate open but I had to have the daycare center bring my child home. Not the biggest deal and mistakes happen, but it was a stressful inconvenience. - The crew left soda bottles and food trash on our property every single day they were here. - Ken offered to have his crew fix a city owned fence across from our property. Boards had fallen over and he was going to have them pick them up. This didn't happen. Again, not a big deal but I just wish he hadn't offered it and then decided not to do it. - The construction team asked if we wanted to install an extra gate, which required removing a tree stump. This wasn't originally quoted but was a good idea. I got on the phone with Ken and when I asked how much he said "ah well we'll see how the rest of the job goes but I can probably just throw that in for ya," It didn't get thrown in, I got charged $450 for it. After a big confrontation with Karen in front of my home, they took $150 off. - They put our front gate on backward... and took 4 weeks to come out and fix it. - Working with Karen, Ken's wife, was really difficult. She took a long time to respond to both emails and phone calls, didn't seem to know anything about our job and kept repeating over and over that "well I'm not on the job site, so I don't know." In our final exchange I pushed back on the extra costs of the stump and gate after weeks of slowly going back forth and she was rude, uncaring and demonstrated what I can kindly call a complete lack of customer service, empathy and professional behavior. I wish I could say that I would recommend Ozark, but I honestly can't. I think their construction is pretty good, but the communication was really awful and at the end it was aggressive and rude.