Patricks Custom Hardwood Flooring Incorporated

I don't want to take the time to write a lot of details here, but I want to warn others away from Patrick's Flooring. We gutted our home completely and my builder wanted to use this company because he knows the owner. Patrick's was COMPLETELY unresponsive to me as a customer. I contacted them several times (including the owner specifically) with questions and they never answered me. Not once. They were hired to do my entire first floor (except bathrooms) in maple hardwood. First, they did not follow directions... they did not complete the job -- they skipped the master closet and so we had the hassle of having to work around them later on when they finally got back to it. No apology to me. They had to come back and redo a spot where they coated a large mosquito into the floor.... and also where they completely missed coating the floor at all, around my cabinets in the kitchen. There are drip marks in many places, where in the right light you can see polyurethane pooled in a circle like polka dots. The finish is cloudy, and my cleaning people complain the floor is not like most hardwoods and they can't get it to look clean and shiny. There are gaps in between planks, where dust and dirt will settle. SO disappointed after spending more than $15,000 with this company. Separately, before they did our install, I visited their shop to look at carpet for my kids' rooms. The woman there left me in the showroom to figure things out on my own while she ate her lunch (I think), then gave me per sq. ft. pricing and expected me to calculate my own total! Seriously? Yes! She also gave me bad information (I believe, from talking to other flooring specialists) about putting clear plastic under carpet on a concrete basement floor. Had I followed her suggestion, I think we would have had a major mold problem.