About Us
Regal House Furniture is a family-owned furniture and mattress store based in New Bedford, MA. Since 1988, Regal House Furniture has served customers with low prices on home furnishings, mattresses, and top notch customer service.
Our knowledge on the products we sell sets us high above the competition. Regal House Furniture is an authorized dealer of such brands as Best Home Furnishings, Lane, Vaughan-Bassett, Klaussner, Howard Miller, Aspen Home, Magnussen, Riverside, and more. We can help you select your new furnishings or mattresses at any budget.
We look forward to seeing you at Regal House Furniture.
Services Provided
Custom Furniture, Furniture Delivery
Areas Served
Acushnet, Acushnet Center, Assonet, Berkley, Bliss Corner, Dighton, East Freetown, Fairhaven, Fall River, Freetown, Head of Westport, Marion, Marion Center, Mattapoisett, Mattapoisett Center, New Bedford, North Attleboro, North Dartmouth, North Westport, Raynham Center, Rochester, Smith Mills, Somerset, South Dartmouth, Taunton, West Wareham, Westport
Category
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Business Details
Business Name
Regal House Furniture & Mattress Store
Phone Number
(508) 998-3017
Website
Address
New Bedford, MA 02745
Followers
Contact Regal House Furniture & Mattress Store
On March 22nd, 2017 you contacted our store and advised you were having an issue with your mattress and box spring. That you believed there was a broken board in the boxspring and that the mattress was sinking. We sent out our service technician to your home on March 23rd, 2017 and he reported that a board had indeed broken in the boxspring and thought the mattress was giving way (perhaps due to the compromised support from the boxspring). However, he also noted he found 3 holes on the underside of the mattress. He advised that we would replace the boxspring as it was 15 months old and under warranty, however did not believe we could do anything about the mattress because of the holes.
We are sorry that you are as upset as you are, however this set of bedding is 15 months old and we have no choice but to follow the manufacturers warranty stipulations. They will not take back a product with holes in it. As far as your receiving the wrong merchandise, we have researched and other than your changing to a lo-profile boxspring, we delivered all merchandise as ordered.
Your replacement boxspring is due to arrive today. You will receive a call within 48 hours to schedule your exchange.