Silver Leaf Construction & Renovation
3D Rendering, Architectural Design, Architectural Drawings, Attic Conversion, Basement Design, Basement Remodeling, Bathroom Design, Bathroom Remodeling, Building Design, Carport Installation, Custom Home Bars, Custom Homes, Demolition, Energy-Efficient Homes, Floor Plans, Flooring Installation, Foundation Construction, Garage Building, Garage Design, Garage Storage, Green Building, Handicap-Accessible Design, Historic Building Conservation, Home Additions, Home Extensions, Home Gym Design & Construction, Home Remodeling, Home Restoration, Home Theater Design, House Plans, Kitchen Design, Kitchen Remodeling, Laundry Room Design, Lighting Design, Mudroom Design, New Home Construction, Outdoor Kitchen Construction, Pool House Design & Construction, Porch Design & Construction, Project Management, Radiant Floor Heating, Rooftop Deck Installation, Space Planning, Sunroom Design & Construction, Universal Design, Wood Floor Installation, Workshop Design & Construction, Exterior Door Installation, Window Installation, Window Replacement
Bolingbrook, Chicago, Darien, Downers Grove, Elmhurst, Glen Ellyn, Hinsdale, Homer Glen, La Grange, Lemont, Lisle, Lombard, Orland Park, Palos Hills, Westmont, Wheaton, Woodridge, Hickory Hills, La Grange Park, Palos Heights, Western Springs, Burr Ridge, Clarendon Hills, Hindsdale, Oakbrook, Frankfort, Mokena, Palos Park
Lead Certified, NKBA Pella Certified Contractor
At no time during or after construction was this client's home flooded. The plumbing issues in this home were a result of a manufacturer defect in a faucet (currently we are helping with the warranty claim), and corrections needed from the original home builder.
The initial leak occurred during demolition where a screw was discovered in the radiant heat tube, which was installed by the original builder. When we removed the sub-floor and screw in this area, the tubing began to leak. We were able to shut the system down quickly and the residual damage to the space below was minimal. At that time the client elected to not have the paint touch up completed as that space was due for a full paint job and in need of other repairs.
The second leak occurred during a water shutdown when a clogged drain in a room outside of the work area overflowed, resulting in minimal cleanup and no residual damage. The third and current warranty claim was resulting from a defect in the master vanity faucet. We were notified on 8/1/18 at 7:05 pm of the issue and were available to come out at 7:30 am the following morning to assess the problem.
The client declined the service call as they planned to be out of town for two weeks. We scheduled the service for the day after their return and made a repair to the faucet at that time. We have been in contact each week since with status and have been in contact with both the faucet and cabinet manufacturers to be sure the product defect repairs are approved and in accordance with manufacturer requirements. This is a very unique situation requiring custom parts and proper protocol be followed to assure continued warranty on products, which unfortunately no firm could have control of the time line in these events.
Our entire team here at Silver Leaf strives to create a seamless experience with every project, we feel we are still doing everything within our power to help this client and our team will continue this mission day to day.
Thank you so much for a detailed review and we are glad your enjoying your new space! Your always an "active" customer to us and we look forward to the potential to collaborate again with you and are never too busy for referrals!
Silver Leaf Construction & Renovation Team
Thanks for the detailed review and it has also been a pleasure working with you and your design team. We take pride in our process and hope that we can continue to work together on projects! Much appreciated and continued success!
All the best,
Silver Leaf Construction & Renovation