Remodeling, Interior Design/Renovation
Aylmer, Barrhaven, Bells Corners, Britannia, Chelsea, Deschênes, Gatineau, Gloucester, Hazeldean, Hull, Kanata, Leitrim, Nepean, Old Chelsea, Orleans, Ottawa, Pointe-Gatineau, Rockcliffe Park, Shirleys Bay, Uplands
Greater Ottawa Home Builders Association (GOHBA) 2015/2016 Housing Design Awards Finalist
We would like to clarify a few points- your original contractor recommended the kitchen provider, and you were also provided 2 other quotes. We agree that the finish was not to our standards which is why we advocated on your behalf and secured a significant refund to address the deficiencies. We originally had specified Caesarstone counters however the countertop provider recommended an alternative to meet your budget. When we were made aware of a stain we contacted both the manufacturer rep and installer- a warranty claim was denied. We continued to offer assistance in arranging a team meeting to review all potential solutions. The contractor has arranged to repair the sink and had addressed any other concerns in a timely manner.
We are happy to hear that you liked the design as your renovation is quite beautiful.