Waterworld Pools

Dear Water World Team, c/o Cheryl Healey My name is Barb Bradley and I had Water World install an inground pool this past summer (2021). This was my fourth pool with Water World. I return again and again to this company because I am always very pleased with their skill, service and professionalism. The service over the years has not only been consistently great, it actually continues to evolve and get better. My most recent experience this past summer surpassed my expectations by far. Most renovations or additions to your house are fraught with problems, frustrations, miscommunications and missed deadlines. With Water World my installation was meticulously planned, executed smoothly, I was always informed of every step and all timelines were met. They made this process thoroughly enjoyable, and the end product is exactly what I wanted and more beautiful than imagined. But the best part of the experience was the incredible service I received from start to finish from every member of the Water World team (Cheryl and all the office staff and every member of the construction crew). Everyone was very friendly, very professional and very informed (they all knew my name and all were aware of my special requests and wishes). Everyone showed up on time (or earlier) and performed their specific task with extreme expertise and precision. Their attention to detail was very impressive and every crew member cleaned up after their work was over. This was incredible, and even my neighbours commented on how clean and efficient the process was. I knew what I wanted from the beginning and had a vision in my mind, but it turned out better than I had even dreamed. This was due to the expert suggestions from Cheryl and the construction crew members who took my vision and made it better. I am so grateful for their input, it helped make my pool that much more beautiful, functional and enjoyable. This installation was as close to perfect as it could be and I am thoroughly pleased and impressed by this entire experience. I am also immensely impressed that this happed during the pandemic with all the added stresses this imposed. I have and will continue to recommend you to everyone I know. This level of service and satisfaction are very rare these days and I think it is important to acknowledge it when it happens. Water World should be very proud of their team and service. I can’t wait to jump into my beautiful new pool this spring. I have a feeling me and my family will be living in my backyard this summer and many more summers to come. I sincerely thank everyone at Water World, Barb Bradley

Waterworld provides regular maintenance service for our pool and hot tub. We take water samples to them and are provided with excellent advice on what we need to do, when necessary. This fall, Waterworld installed a new safety cover for our pool. The workers who came to install the cover did an excellent job and represented the company well. We are thrilled with the ongoing service and quality materials we get from Waterworld and are happy to be repeat customers for this business.

We are in the process of having an I ground pool installed by Water World. So far we are having an unpleasant experience. It started by being told the pool would be started 4 days later than planned. When the day came for the pre-inspection, we waited around all late afternoon and evening for them to come as arranged. Finally got a call 2 hours after our 5pm app't saying they were too busy to come and would come the Monday morning before the pool installation would be started. We were happy to see them on the Monday morning as they had promised. However after the pre-inspection was done, everybody left and didn't return until 2pm to work for a couple hours. Currently we are in our second week and again today no crew has showed up to work. We have only had a crew working for 3&1/2 days of the 8 working days since the start of our pool. If your looking for a company who will install your pool in a timely manner this is not the company for you. We are told it may take up to 6 weeks to complete! As for the quality or end product, that we are hoping will be worth the wait!

Fantastic service, great staff, innovative products! I am thrilled with this company , they built my dream pool and now I have my eyes on a brand new Bullfrog spa! Joe P.