Westside Kitchen & Bath

The experience I had with Westside was the worst one I have ever had with a retailer and the main reason was bc of one of their sales guys John. He has absolutely no customer service skills whatsoever! We spent thousands of dollars here but honestly, it shouldn't matter how much we spent. Good customer service should be given to everyone. It all began going downhill when he ordered the wrong color for us, then told us we would be charged a restocking fee. It was never clear how much that fee was going to be. We were told 10%, 15%, and 25-30%. It ended up being 20%. Whatever the fee, why should we have to pay it if he ordered the wrong color? Then when we re-ordered the parts it took literally months to get them. I understand supply chain issues but he never even called us with updates. We had to contact him to try and get an update. He wouldn't return phone calls and would respond to emails a week late. When items were delivered to the warehouse, I had to go pick them up even though he said they would deliver. Then one of the items was defective and once again it took 1.5 months to 2 months to get the replacement. Again no updates at all. One day my contractor called him and asked if the part came in and he said 'oh yeah, it's here". Then we had to go pick it up. This is just a brief summary of some of the crap that happened with this guy. And to make matters worse, any communication I had with him was always rude, and condescending. I really don't know how this guy does any business. Stay clear of this place, you may have to deal with him if you go there.

Alan at Westside and his team helped me to bring my master bathroom design to reality. Westside provided not only all of our plumbing fixtures, but Alan was instrumental in helping us through the Remodel process whenever needed. We're are already planning the Remodel of the remaining bathrooms and will definitely use Alan and Westside.

Westside Kitchen & Bath owner, Alan Fishman, is great to work with. Always responsive and very humble. They are my go to resource for new construction, renovations and even small update projects.