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ABW Appliances A Better Way's profile photo

ABW Appliances A Better Way

4.29 Reviews
Appliance Services

About Us

*Authorized Urban Cultivator Dealer* ABW has the best and brightest showrooms with the largest selection and knowledgeable, factory-trained, salaried staff. With ABW Appliances, you can count on several appliance showroom locations in the DC Metro area. These locations carry a variety of appliances that will fit your style and budget. We’re highly experienced in appliance selection and installation, and we'll stand by your side through the entire process. When choosing ABW Appliances, you can expect that friendly and knowledgeable staff will sit down with you, discuss your goals and help you achieve the look you desire. We want to be with you every step of the way, which is why we will deliver and install the appliances, hook them up and test the products to ensure that they are working properly. You will also be satisfied with the professionalism of our staff, who wear foot protectors and use a signature polish. Make a difference in your home by choosing our appliance builders showroom today!

Services Provided

Appliance Installation, Appliance Removal, Appliance Repair, Dishwasher Installation, Dishwasher Repair, Dryer Repair, Dryer Vent Installation, Garbage Disposal Installation, Ice Machine Repair, Microwave Repair, Oven Installation, Oven Repair, Refrigerator Repair, Washing Machine Repair, Cooktop, Range & Stove Installation, Range & Stove Repair, appliance sales brand names

Areas Served

Adelphi, Arlington, Beltsville, Bethesda, Chevy Chase, Chillum, Colesville, College Park, DC (Washington), East Riverdale, Fairland, Falls Church, Gaithersburg, Glenmont, Greenbelt, Hyattsville, Idylwood, Kemp Mill, Landover, Langley Park, Lanham, Laurel, Leisure World, New Carrollton, North Bethesda, North Kensington, Potomac, Riverdale Park, Seven Corners, Silver Spring, South Kensington, South Laurel, Takoma Park, Walker Mill, Washington, White Oak, Aspen Hill, Forest Glen, Four Corners, Mclean, Mount Rainier, Rockville, Rossmoor, Wheaton, Woodlawn

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4 Projects

Urban Cultivator Design Gallery

29 photos

Lifestyle Images

21 photos

Kitchens

12 photos

Showroom, Ashburn

14 photos
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Credentials

3 Houzz Badges
Star Houzzer
Recommended on Houzz
100 Ideabook Saves
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Write a Review
9 Reviews for ABW Appliances A Better Way
4.2|9 reviews
Work Quality
5.0
Communication
5.0
Value
5.0
doris_wong23
Doris Wong
Relationship
Client
My 9 year old Viking refrigerator/freezer began acting erratically going on and off in mid-September. After a first time repair visit by Mr. Thurmond Miles, it was decided by me that I should order a new appliance. Visited the ABW showroom in Rockville and with the help of the attentive salesman, Mr. Castro, I ordered a new Subzero. Although it could not be delivered until mid-October, ABW tried every option to see if I could get one sooner. During the entire wait time Mr. Miles kept in touch with me and made several visits to keep the old appliance functioning. Had delivery and installation yesterday and I couldn’t be happier with the efficiency and care that was taken to do that. Wonderful service from start to finish...
finecraft
FineCraft Contractors, Inc.
Relationship
Client
ABW has been supplying appliances for Finecraft Contractors, Inc. for many years now. They are an upstanding company that has great products and excellent customer service. Thank you for such a great working relationship.
sbflagg
sbflagg
Relationship
Client
My experience with ABW was nothing short of tremendous. Yes, they have a great selection of appliances and very competitive prices. But that doesn't come close to measuring up to their customer service. We found that the staff at ABW, and Steele in particular, really go out of the their way to show the customer how much ABW values them. They stick by their word and simply do the right thing, even when they could likely get away doing less. My only complaint is that they are so darned far away from us! Great job ABW.. we need more retail establishments that remember to love their customers. Thanks so much!
mnydish
mnydish
Relationship
Client
If you like your kitchen… DO NOT EVER USE Appliance Builders Wholesalers for service. They came out to service my Bosch dishwasher and in the process, they put a big gash in one of my cabinets, scratched my floor and to boot they didn't screw the kick plate back in. I'm a long time customer of theirs and have purchased high end appliances for two kitchens now… but I won't be going back again. When I called them they said they would look into it and call me back. As if they were going to ask the service tech if he damaged my kitchen as opposed to coming out and looking at it. I am still waiting for a response a year later! just to repeat… DO NOT EVER USE Appliance Builders Wholesalers they are terrible and will destroy your kitchen!
ABW Appliances A Better Way
Comment from ABW Appliances A Better Way:
I am very sorry to hear you had an issue. Please contact me directly at kcalavas@abwappliances.com. I would very much like to hear what happened and with whom you spoke. It is our policy to quickly and completely resolve any issues resulting from a mistake on our end.

Sincerely,
Kim Calavas
cselwood
cselwood
Relationship
I purchased appliances from this company
The front-end service at ABW is great. Excellent and knowledgeable sales people. The back-end service (delivery and installation) is terrible. But by the time you get to that stage, they have you hooked -- they have your money and you are at their mercy. The saga of delivering my fridge/freezer is more than anyone would want to read. In short, I was given the wrong information repeatedly about delivery dates, and each time, when no one showed up -- resulting in delivery nearly a month after first promised. I had to call to inquire to find out what happened. People didn't return calls because, I was later told, they "were afraid" to give bad news. Unprofessional. Thinking, wrongly, that it was just one bad experience, I proceeded with the purchase of two more appliances. And again, the same thing is happening. I was told delivery would be during a certain time window. When no one showed up (and no one called), I had to inquire. Still waiting. Stay tuned.
ABW Appliances A Better Way
Comment from ABW Appliances A Better Way:
Hello,
I am very sorry to hear you have had delivery issues. Please contact me directly at 240-832-9829 or kcalavas@abwappliances.com at your convenience.
jourhad
jourhad
Relationship
Client
Great customer service and a showroom full of high-end appliances. It is a great place to get a feel for the look and operation of the best appliances on the market
ysagatov
Sagatov Design-Build
Relationship
Colleague
We have used Kim Calavas and ABW exclusively for the last 5 years to assist our clients with the appliance needs. Not only is the guidance in the selection process amazing, ABW's follow-up and service is the best in the area. No one else services their clients after the sale like ABW does - truely fantastic service. I would highly recommend them to anyone looking for appliances!
ralphstines
ralphstines
Relationship
I am a professional representing a company that does business with ABW.
I have known Kim Calavas, the manager at ABW's Ashburn location, for more than 15 years. Kim's attributes are many - but here are some key points: 1. Kim is very customer focused. While she represents ABW and their high standards, Kim ensures that her customers are completely satisfied with their commitment to both her and ABW. 2. Kim has tremendous knowledge regarding kitchen designs, major appliances the the proper applications for any given situation. What is key, however, is that Kim will seek out the answers to many complex scenarios if she does not know the answer. 3. Kim is honest. What more can one say about that attribute.
sellingstoves
sellingstoves
Relationship
Colleague
I have been working with Abw for years now. I must say they are an absolute pleasure to deal with and a class act all the way through. Kim Calavas in particular is an outstanding leader in the industry. I trust them on every level and would recommend Kim to anyone who needs top quality support. She is an incredible talent and someone who will provide impressive knowledge without pushing one brand over another. She listens to your needs and then provides solutions to your needs. If you take the opportunity to meet with Kim and the Abw team you will be a client for life as I am.
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Contact ABW Appliances A Better Way
ABW Appliances A Better Way
Website
8951 Brookville Rd
Silver Spring, MD 20910

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