About Us
For 125 years, our award-winning products have been kitchen essentials for discriminating homeowners worldwide and continue to enrich the customer experience with impeccable quality and iconic style. And, our reputation for exceptional craftsmanship and lasting quality continues to stand strong throughout the centuries, driving the performance the industry has come to expect from AGA, Marvel, Marvel Scientific, Heartland and La Cornue.
With North American headquarters located in Greenville, Michigan, we are committed to building a quality product in an environmentally friendly manner. We have achieved certifications in ISO 9001 for quality assurance, ISO 14001 for environmental management, and OHSAS 18001 for occupational health and safety from Lloyd’s Register Quality Assurance.
AGA MARVEL employs over 200 highly skilled Michigan workers, some of whom have family that have worked at our facility for generations.
Our lengthy list of notable owners includes Jamie Oliver, Mary Berry, Jacques Chirac, Brad Pitt, Celine Dion, Madonna, Paul McCartney, Sting, Jennifer Lopez, Kate Winslet, members of the British Royal Family, among others.
Awards
Better Homes and Gardens "30 Most Innovative Products", AGA City24 Cast Iron Range ADEX Platinum Award, Marvel Beer Dispensers ADEX Gold Award, Marvel Professional Beverage Refrigerator ADEX Nominee, Marvel High-Efficiency Gallery Wine Refrigerator
Credentials
1 Houzz Badge
Write a Review
4 Reviews for AGA MARVEL
Mombo Show
Relationship
Homeowners - purchased an AGA range cooker and Hotcupboard
We underwent a kitchen renovation last fall and put in an AGA TC-3 and Hot Cupboard. While it looks amazing and I do love cooking on the TC-3 . . . the Hot Cupboard has never once worked. It will not reach a temperature past roughly 175 degrees. We have had multiple service calls and phone calls with the AGA Marvel customer service department. AGA Marvel is still unwilling to completely replace the unit. We are going on 6 months now with a brand new, insanely expensive piece of non-functional kitchen art. Ridiculous. Buyer beware. For US residents, if you purchase an AGA and have any issues whatsoever, they may never be resolved to your satisfaction. The AGA Marvel customer service department consistency blames the UK but does not deliver any results. Very frustrating.
June 24, 2019
Barbara Trimmer
Relationship
Client
If you buy a Marvel Beer dispenser then you should plan to spend $400 to $600 every couple of years on replacing parts to keep your unit working.
I purchased model # 61HRBSFR in 08/30/2013 as part of our remodel. We did not use it for the 1st months because of the remodel and then it was used only periodically. In May 2017 while I was using it, I found that the appliance would not chill my beer keg. When I contacted there technical dept I was told that I needed to purchase a new thermostat kit for $206 plus shipping, tax and labor to fit. I paid nearly $2000 for this appliance and did expect it to last more than a couple of years. I read the Marvel website publicity blurb which said they were a world-class manufacturing company. Seems like they are starting to believe there own publicity as they have a long way to go for this to be a true statement. Because of my experience I would NOT recommend buying Marvel products
June 17, 2017
ctgirl717
Relationship
Office Equipment via this manufacturer
Horrible piece of equipment. Worse customer service. Bought a product of AGA Marvel approximately one year ago for a business and within the past 6 months we have had to place THREE service calls because the machine broke down. Each time was a different problem. Customer service has never expressed any concern for our issues or the fact that we were without the use of the machine. It took their service vendor 2 weeks to come out for the repair on one occasion. I was told to contact that vendor personally instead of AGA Marvel handling it like they should. When contacting AGA to request a replacement machine (still under warranty), we were told that if it is currently working, they will not replace the machine. Again, not one ounce of care was expressed. So when the machine stops working, we will be responsible for the price of the repair. I had never heard of this company before, and now I know why. I will steer people away from this brand.
July 27, 2016
Comment from AGA MARVEL:
Sorry to hear of your experience! Our customer service manager would like to reach out to you to remedy the issues. What's the best way to contact you?
DirectBuy of Albany
Relationship
Colleague
Their appliances are aesthetically pleasing and top notch quality. The appliances are consistently delivered on time and well packaged. When needed their customer support is helpful and knowledgeable.
June 18, 2013Last modified:June 20, 2013
Comment from AGA MARVEL:
We've shared your review among our team, and collectively, we appreciate the kind words!
15 Ideabooks
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