BASCO - Builder's Appliance Supply Company

Once our $6,500 grill finally arrived we went in to pick it up at the main location. The secretary working the front desk was condescending and snide about how “will call” pickups are actually at their offsite warehouse 20 minutes down the road. (Which she claimed was less than 5 minutes away). After getting to the poorly labeled offsite warehouse and waiting for 30+ minutes for them to bring our grill out to load they brought it out on a pallet, set it down in front of our vehicle and stared at us waiting for us to load the incredibly heavy grill that was secured to the pallet with banding and shipping screws. After asking for assistance getting it in or to borrow scissors or a screwdriver to remove it from the pallet the forklift driver reluctantly brought out two screwdrivers and stood there offering zero assistance in removing the grill from the pallet to load. After asking for some assistance from the front office the warehouse manager came out and proceeded to get in our face and scream profanities and about how if we didn’t have better attitudes he would “keep the f***ing grill and kick us the f*** out of there”. After spending over $50,000 with this store on appliances in the last 20 years this will be the last purchase we ever make here due to the fact that every single employee we interacted with today was incredibly disrespectful and aggressive/angry.

Dave was very patient and answered all my concerns. He was easy to work with and I highly recommend him and BASCO,

Basco helped me find the gas cooking stove I wanted & they ordered it (I have limited options for my kitchen). Professional and knowledgable Connected me with installer

We had to purchase a small washing machine because it had to fit down out tight stairway to our basement. When I called Basco to see if they had what we were looking for they were very helpful and their prices were much better than any other local appliance store. Love being able to buy from a local company who has great prices and customer service. When they came to install the washer the people who came were professional and very nice to my crazy 2 year old. Will only buy appliances from Basco and send everyone to them!

I was searching for a hood vent to replace an existing one. Brett went above and beyond to find the perfect one and it cost less than $550... Basco has been my go to place for appliances. The products are top notch and everyone there is extremely helpful...

We ordered appliances through them (gas stove top and pop-up vent). Our shopping experience was great, everyone in the store was friendly an helpful. But the positive ends there. First, they didn’t call us when the order was in- we finally had to call after the estimated arrival date had come and passed, only to find out the items were ready and waiting at the warehouse. Then, we went call the warehouse to confirm we could go get the items and they told us they straight up lost the stove top... couldn’t find it. So they rush ordered another one, pushing everything else back for our kitchen remodel. Then when we finally went to pick both items up, and my contractor went to install them, they notified us that the pop-up vent was dented so they couldn’t install it! So BASCO had to order another one, delaying our project even more. Nightmare experience and I wouldn’t buy from them again.

Huck gave us top notch service at BASCO. He contacted us promptly after our initial inquiry, provided thorough information and advice. His quotes were timely and transparent. He even scheduled an appointment to meet right after a really busy weekend warehouse sale. He's been courteous and professional. We really appreciate his efforts.

Robert Renfrow and the Basco staff have helped me with countless Appliance "Emergencies" and selections for clients. Love the follow through and Selection at Basco