Executive Appliance

I have never before experienced as superb customer service as Robert treated me. He was above and beyond. He was not only great explaining the products but also was very patient answering all my questions. And I had a lot. I live in Texas and ordering an appliance unseen can be nerve wrecking but with Robert’s help I ‘ve never questioned my decision. I got the gorgeous Verona range and I couldn’t be happier.

SERVICE - It was a real pleasure to deal with Robert Maxwell of Executive Appliance. Never have I experienced such customer service and communication. He made the whole experience of purchasing a Verona range a real pleasure and went above and beyond in every aspect of the transaction. Robert answered all my questions, made a few calls on my behalf and also gave me his cell number. There was not one moment where I doubted that this was the correct choice. When the range arrived (exactly when Robert said it would) and was installed it surpassed my expectations. If interested in a Verona Range I would whole heartedly recommend purchasing it from Executive Appliance and Robert Maxwell.

Robert Maxwell with Executive Appliance is the penultimate professional. Knowledgeable and courteous during our search for just the right range. He went above and beyond!

The ultimate professional! Courteous, helpful and extremely customer oriented. Robert went over and above to help us get our dream range within our project timeframe. Would definitely purchase from him again.

My purchase of an ILVE majestic range from Robert at Executive Appliance was the most pleasant appliance purchase I've had. He was very knowledgeable about the product, answered every question I could have and the best part came in his careful attention to the shipping, checking in with me along the way on the progress of receiving the range and ensuring my satisfaction. When I had trouble with not realizing I needed a higher voltage (220 instead of 110) for the range after installation - he immediately contacted ILVE, arranged a service tech to come and diagnose the issue and once installed properly it is a dream to cook on. Robert also ensured I knew he was available at any time if I encountered any problems. He was also very helpful and knowledgeable in guiding me through the process of sending in the manufacturing rebate. His customer service is the best I've seen for any product I've ever purchased. He goes out of his way to ensure that everything is just right.

Dealing with Robert over the last month I found him very personable, obliging and professional. Customer service is so important. My new stove was delivered to Florida and is now on its way to me in St Thomas USVI. Thank you again for your help with trucking and tracking. Will definitely recommend you to our friends in the charter boat industry here in the Caribbean.

We ordered our ilve oven from Executive Appliance the last quarter of 2018. We ordered custom all the way, Colza yellow, Brass touches, hood and SS backsplash. It is an amazing product and is the centerpiece of our kitchen. Rarely a review writer, I feel compelled to share the fantastic experience we had with Executive’s Robert Maxwell. Quite frankly I have never worked with such a professional sales person. He does what he says he will do and knows the business. He kept me updated on progress throughout the lead time period and personally made sure all was on track. He told me down to the minute when our new oven would arrive. He shared many details that made the experience wonderful! Thanks Robert!

I purchased an ILVE Pro range from Executive Appliance. Robert was extremely friendly and helpful and responded quickly to every inquiry, before, during and after the purchase process! His customer service was excellent. From the time I made my purchase to delivery was about a week. I would definitely recommend him to friends and family and would do business with him again.

What a fabulous way to purchase a high end appliance..CUSTOMER SERVICE!!! from purchase to delivery...Range was made in Italy by "ILVE"..Robert was exceptional. He explained all about the company and quality of this range and everything in between. It is so good to deal with a real person when making a large purchase and to really understand what you are buying. The company is outstanding to work with and goes that extra mile to make your choice the best decision possible. I love this range and it's Quality......SO BEAUTIFUL!!!! A WORK OF ART!! Thank you Robert for all your help and concern...it was true pleasure to deal with you and your company!!

Robert Maxwell is a great person to work with and great communicator. I would highly recommend him or work with him on any project. He followed up with phone calls and emails and the delivery service was top notch with a nice truck. I am excited to get our remodel finished in August and get the Duel Fuel Verona range installed with the hood and start cooking again. The prices Executive Appliance has seem to be quite fair and and the service is a 5 for sure.

We worked with Robert to purchase a Verona stove and an under cabinet hood. The order was processed quickly and the items arrived as promised. Robert reached out to us repeatedly to provide updates on shipping, etc. When the hood arrived, I realized that it didn't work with our kitchen as well as I had hoped. The ordering error was totally mine! Robert was incredible and worked with us to arrange a replacement. I cannot rate their customer service highly enough. I don't normally write reviews, but feel compelled to rate their customer service as excellent! Thank you Robert!!

Ordered a Verona Pro stove. Touched base throughout in order to insure all is going as it should. They mean business and that is a dying art!