H2D Architecture + Design

H2D is phenomenal! We made the best choice in choosing their firm. All of their recommendations and design direction were spot on. Heidi and Lisa are complete professionals, and it is obvious that they love what they do. We recommend H2D to anyone who wants their dream home to come true! Mary and Brian Hatch

We hired Heidi in late 2016 to provide architectural services and some project management services on a major home remodel. Virtually the entire downstairs and the master bedroom suite upstairs of 3000 square foot 1982 home was remodeled. Her creative design both updated the home to a modern look and makes it much more functional for our family. She met with us frequently over almost a year and listened carefully to our wishes for our home, she made it a truly cooperative effort. She greatly helped us, as novices, in our home remodel design and aided us greatly in the contractor selection process.

I purchased a home in Denny Blaine that had been redone for resale in a substandard fashion. I hired Heidi off of her firm's Houzz page and on the basis of our interview. The home remodel involved installing a three story polycarbonate elevator, roof terrace and stairway, garage extension and related terrace, fireplace removal and replacement, architectural landscape walls and renovation of the basement, which had major drainage and other problems inherited from the earlier builder. From start to finish, Heidi was the consummate professional and wonderful to work with at all times. The end result exceeded expectations as the new features blended in seamlessly with the upgraded portions of the original house and greatly enhanced the balance and feel of the home. Builders love her because of Heidi's attention to detail and clear articulation. She was collaborative and open to additional input from the contractor and client. Heidi stayed with the project from the hiring of the builder and permitting process through the end of construction. As we ran across surprises a la HGTV, she ensured that the solutions stayed on track with the home's design aspects. People always talk about how strained relationships can become on a remodel project, but that was never the case here as Heidi is gracious, calm and responsive. I cannot begin to express how lucky and appreciative I am of her innate talent and expertise..

Heidi and her team helped us design a remodel and addition of a mid-century home. Heidi is very professional and knowledgeable without ever coming across as arrogant or pushy. Her design was both beautiful and practical. She did a great job of listening and incorporating want we wanted, but also interjects alternate ideas or explains when ours aren't feasible. Her plans are clear, which is extremely important for the permit process (which she handled easily) as well as for the contractors. We now have a dream home that came together as we'd hoped and imagined, thanks in large part to H2d!!

Heidi is a Great Architect. She is very thorough and organized. I think one of her best skills is her ability to listen to you and your spouse's needs before she makes a suggestion. She wants to know how the space is going to be used and then comes up with very cost-effective ways to achieve the look and feel you desire without breaking the bank. I would recommend her for any remodel or new design project.

We wish we had chosen a different architect. Initially, H2D seemed competent and pleasant during the first part of our home remodel. However, our overall experience with them was unsatisfactory. Admittedly, our remodel was problematic and revealed challenges we hadn’t anticipated. However, common oversights and miscalculations by H2D resulted in generated revenue for H2D and added expense and time to our remodel. At the beginning of the project, H2D called for a meeting so we could discuss key design aspects of a particular room. The plans that H2D created after that meeting failed to reflect the very specific design choices we had made. Additionally, H2D miscalculated a key structural measurement that cost us time and money with our contractors (and it was a mistake that we, with no architectural background, were able to clearly see). H2D also provided plans with handwritten notes that we and 2 contractors could not clearly read. We asked the architect to make the notes legible, which was our expectation from the onset. She made them legible, but charged us an additional $1,200 for the changes. After receiving the invoice and us questioning the charge, the architect stated that she “did not work for free.” We asked her to consider reducing the charge by half. She agreed to a 16% reduction. The next invoice we were charged hourly every time a contractor called about our project. H2D managed to recuperate that 16% discount (and then some) by fielding our contractor’s questions. Our last dealings with H2D were when we discovered they had provided the wrong plans to a contractor without key revisions. At this point, all parties involved decided it would be better to deal with our structural engineer and bypass H2D entirely. A relationship with an architect is a critical component to a remodel. We had hoped that our architect would take responsibility for poor work and provide helpful customer service (other significant examples lacking in these areas are not included in this review). The continual errors made by H2D, combined with navigating the architects' temperament, made for a sour experience that aggravated an already stressful experience of a home remodel.

It was a pleasure working with Heidi and her staff on my remodel project. Heidi provided the necessary architectural plans and permits and guided me through the design process. We worked together on the design, combining my ideas with her valuable suggestions and expertise. It was important to me that Heidi was always available to discuss questions and concerns in a very timely manner allowing us to stay on task.

We hired Heidi to design a plan for a complete remodel of our kitchen, dining room, and living room. Just as we hoped, she came up with a great design that we hadn't even considered. She was responsive and a pleasure to work with. We're thrilled with the results.

I am a residential remodeler and this was my first time working with Heidi. My customer wanted a rework to the main floor of her house to include removing and adding walls, reworking the kitchen, filling in a sunken floor, reworking the floor plan in the laundry and bathroom, and adding a mud room for her kids. The customer had been recommended Heidi from a friend and introduced us early in the design process. Heidi was a pleasure to work with. She was easily accessible by phone or email and came by the jobsite to check on progress. The end result was a project that the customer said she could not have imagined doing without Heidi and her ideas for floor plan and layout. I would recommend Heidi to another client.

Heidi was a pleasure to work with, well organized, extremely creative while still very receptive to our input but with enough confidence to push back when we proposed ideas that would have been... unwise. We got multiple bids and with Heidi's very thorough work all the bids were within about 10% of one another since very little was left vague and open to interpretation. We went into construction with confidence that we'd end up with something we liked.

We were very happy with all the consultations and the work that Heidi provided us while searching for our home in Bellevue last summer. We selected her from her website and found her to be as advertised. She was immediately responsive to all of our requests for consultation on prospective purchases and remodels. She was personable and provided great communication to us and our contractor. We were totally happy with her work and recommendations. We will definitely be seeking her assistance with future projects.

We hired Heidi to add a master bathroom to the second story of our 1919 Craftsman house. Our main priorities were: project time and cost, functional use of space, and ample headroom. Heidi listened to our ideas and created structural plans and design elements that helped make the new space feel as if it had always been there. She helped us find a structural engineer and contractor, and worked diligently to help up us get our building permits as fast as possible. We always found Heidi approachable and responsive to e-mail and phone. This was our first house remodel and we felt Heidi helped us when we needed it but was not overbearing. When we talked to contractors before hiring her, we heard time and again how Heidi's plans were always clear and easy to follow. One contractor told me, "That may not mean a lot to you, but it should. Clear plans save you time and money in the end".