17X Best of Houzz Winner!
3D Rendering, Architectural Design, Architectural Drawings, Bathroom Design, Building Design, Drafting, Energy-Efficient Homes, Floor Plans, Handicap-Accessible Design, House Plans, Kitchen Design, Space Planning, Sustainable Design, Universal Design, Custom Homes, Interior Design
Delta, Burnaby, Coquitlam, Ladner, Maple Ridge, New Westminster, Point Roberts, Richmond, Steveston, Surrey, Tsawwassen, White Rock, Vancouver, Anmore, Belcarra, Port Moody, West Vancouver
CHBA-BC Georgie Awards - 62 Time Winner & Finalist HAVAN Excellence Awards - 86 Time Winner & Finalist NKBA-BC Design Excellence Awards - 20 Time Winner & Finalist IDIBC Shine Awards; 2012 Residential Award of Excellence & Sustainability Award of Merit
116 Reviews for SGDI - Sarah Gallop Design Inc.
Rob & Sarah
Your home is amazing and it is one of our personal favorites, and I have a feeling it will be one of our best projects for years to come! So elegant and classic it will will age like a fine wine ;)
Thanks for trusting us!
Don't encourage Rob by telling him he is funny ;)
The client hired us to design a full renovation to a 10,000sqft home. I met with them personally and walked through the entire home asking questions about what they were trying to accomplish, who was going to be living in the home, how they lived, what they liked etc. I explained the process to them in detail. I then prepared a Design Budget outlining the associated costs for design. They approved the costs, and then signed a Design Agreement authorizing us to start work on the project.
I then had 2 senior members of our design team measure and photograph the entire house, including flying drone footage of the large property. My senior architectural designer then drew up the as-built drawings and I personally did the space planning options for them based on my extensive notes from my meeting with them. I did 2 different options for the layouts/plans. Both involved significant changes to the floor plans, including reconfiguring the majority of the main floor, about 40% of the upper floor, and about 25% of the lower floor (plus repurposing other rooms where the spaces already existed) It also included items such as repositioning the kitchen which was discussed in the original consultation and the clients were very responsive to.
I booked a time to personally meet with the clients, Lucas (husband/review writer) confirmed the meeting time. I drove an hour to get to their house, when I arrived I was met by a landscaper who said he would get the client who was in the back – Lucas’s wife came out front and was surprised to see me and said she didn’t know I was coming. She then phoned her husband who was not around, and when she reached him he was not able to talk/even be part of the meeting via phone.
I asked if they would like to reschedule. She told me that no, it was probably better this way anyway as her husband would not be a big part of the layout/design decisions and the interior was up to her. We spent 1.5 hours reviewing/discussing the options to the plans, and walking thru the spaces to see how the new layout worked. I explained the rationale on how I had laid things out and how this related to how they indicated they wanted to use the spaces. She was very receptive to the plans and seemed quite excited about the project in general. She indicated a possible change she was thinking about to the mud room that included adding additional sqft to the house. At the end of the meeting she said she would show her husband the plans and they would provide feedback to me to make any changes they decided on.
3 weeks later I received an email from Lucas stating that he and his wife were ‘disappointed in what we came up with as far as the space planning. It seems spaces were planned with no real thought behind it and could have been thought of by anyone’. I replied to him asking if he would like to discuss the plans, and any specific areas he wanted to see changes made to. I told him that it was unfortunate that he was not at the meeting to review the plans as he would have had been part of the conversation and perhaps understood where the ideas had come from.
It was a month before I received a reply, at that time he again stated that there was no creativity put into the plans and that perhaps one of our office staff had done the plans. I replied and assured him that I had personally done this work, and certainly did put a lot of thought and effort into creating these spaces for him based on the needs of his family. He had attached some proposed plans that he had done himself which, in my opinion, did not add any function or value to the home in any way.
I’m not sure if the client’s needs/wants changed in the time between the consultation and the presentation of the space planning, if they did not understand the process, or if their expectations just did not line up with what we do, but I stand behind the work product and design that I did for them and do still strongly feel that it had the potential to work exceptionally well for the home and the family.
In any design we do for a homeowner there is discussion around the plans presented and generally revisions are made to truly customize to their needs. I feel that this client cheated themselves out of having a well planned house by skipping this step – not making time to keep the space planning meeting, and not being willing to provide specific feedback on the plans which could have allowed us to customize it even more to their needs.
They have indicated to me that they are now planning on continuing this project on their own, which I have strongly advised against. It is clear that the professional helping them will no longer be us - which is fine, but in order to do what they are planning they really should have guidance - as Lucas has said himself, he does not have the expertise to do this alone.
Sarah Gallop, RID
Sarah Gallop Design Inc.
You and Gord were such great clients, you made our job easy and so much fun. We are so thrilled you love your new home and cannot wait to get photos of the space. Will make for some crazy before/afters for sure. Thank you for trusting us!
SGDI - Sarah Gallop Design Inc.