Skylight Installers

“Description Of Work: We contracted Windows on Washington to perform three upgrades to our home: 1) Replace entry door -- upgrading the original double (french) entry door with a single ProVia door with sidelights 2) Replace all windows -- 16 (original) windows were replaced with Okna 800 series windows including a complete tear-out of an existing bay window 3) Insulation and Air Sealing -- Attic insulation, air sealing, and insulation in the cantilevers in our split level home Comments: The work being reviewed is the first major renovation project we began since buying our (1967-built) home in mid 2011. Upon reflection of our experience with WoW, there are five main areas that are important to consider when working with a contractor and WoW excelled on all of these dimensions. Before getting into the details, I will say that overall, our home is more efficient, our home is quieter, and our windows and door are beautiful! And we are more knowledgeable about what we can do to continue to improve our home's energy efficiency. We will be using WoW for upcoming projects for a new roof and siding -- without question. 1) Research & Quote Process: WoW excelled in this area. To put it lightly, our research process is extensive. We started the research process, both for materials and contractors in late 2011 and finally committed to a project in late February 2012. WoW really excelled in this area -- we first met with Kevin (sales) and had a great first impression. He was very knowledgable and helpful, but not at all 'pushy' -- he let the quality of materials, reviews, etc speak for themselves and stopped at nothing to answer questions for us. He didn't show up with fancy heat lamps, or with a lovely color palette. He showed up wanting to understand what we wanted and to educate us on our options. We visited WoW's showroom and met the same helpfulness in their office. As our research process progressed, Kevin brought in Eric (the owner of the company) and another home visit was made by them - not to sell, but to answer our questions, evaluate the project, and give us advice. Not only did Eric, Kevin, and the team give us sound advice about the project at hand, but they gave us advice about projects they weren't selling us directly -- just honest, good advice for new homeowners. 2) Pricing: WoW's prices were competitive. They aren't the most expensive, but they also aren't the cheapest. That is for two reasons: a) They only install high quality materials -- they won't be your $200/window company because they want your windows to be efficient and to hold up to the test of time. b) They pay attention to the installation process and the materials they use down to the caulk used on the windows. What good is a nice window if water or air leaks in around the edges after a couple of years? With all that said, the prices are still competitive and I think it would be hard to find a better combination of price and quality. 3) Knowledge about the industry, installation, etc: Exceptional! As part of my research process, I read as much as I could in trade magazines, websites, etc about windows, doors, and insulation. I knew I wanted to stick with a few specific brands of doors and windows that were high quality and efficient and that helped narrow my search for contractors. As I searched forums on home construction, window reviews, etc I found that WoW is very active on these forums. At first this gave me a pause because I worried they may be on these forums to self-promote. But I can assure you that is not at all the case. WoW is on these forums because they are passionate about this industry of home efficiency, insulation, windows, doors, roofing, etc. I have probably read dozens of posts by WoW on these forums and never found one that was self promoting -- all of them are about sharing knowledge about materials, installation advice, simple DIY advice, etc. This is a huge positive for the integrity and credibility of the company -- and also the passion for the work. I am pretty passionate about DIY jobs -- partly because "if it's worth doing, it's worth doing right -- the first time". I found WoW to share this same perspective and it gave me a great deal of confidence in their approach to the work. 4) Materials Available/Used: Only the best! WoW only carries some of the best materials you can use in the industry. If you search the internet for high quality windows -- you should find Okna to be at or near the top. If you search for high quality doors -- you should find ProVia to be at or near the top. They do have other options and will quote pretty much anything they feel is worth installing. They don't push one specific thing, but plainly lay out the pros and cons for the homeowner to consider. 5) Installation/workmanship: Top Notch! I cannot say enough about the professionalism and fortitude WoW had. The easy stuff first -- Our windows were installed quickly -- in a day. Our insulation was installed quickly, in less than a day. After a few months, there are no issues -- zero. Now for the tricky part... we wanted our double entry door replaced with a single door with sidelights. When WoW was out for final measurements, they felt it may be tight to fit the door and sidelights we wanted -- this was complicated by the fact that we have brick surrounding the entry door -- not an easy job to squeeze an extra half-inch into the opening without masonry work. After some research on their end, they felt it wouldn't work, but said they felt a company they work with from time to time could 'custom make' the door we wanted from ProVia and trim the sidelights down every so slightly so it would fit. Before committing to this other company, they asked this company for a sample of the product. After receiving it, they felt it wasn't satisfactory -- it didn't look as good as the ProVia and thus they wouldn't sell it to us. WoW didn't give up -- they came back to our house and took more measurements and found a way to make it work -- or at least they thought. On the day of the door install, after removing our existing door, they found that some of the brick that wasn't exposed stuck out further than they thought... making the door opening slightly too small for the door they had sitting on their truck. Well, WoW didn't give up... they broke out the chisels and drills and began some basic masonry work to chisel back the brick (non-exposed) so the door would fit. Eric was on the job site at this time -- he wanted to make sure this was done right. WoW finished the door install -- and it looked great! Aside from a little red brick dust as evidence of the tough work, the whole project was done on time and no additional charge to us -- even though it was clearly an unexpected obstacle. Finally -- I feel like it's hard to find a company who cares as much about your house as you do. But I have to say that I think WoW just might be that company.”

“We had problems with leaking from incorrectly installed siding and flashing. Mickey and Jeremy (New Hampshire Windows and Siding), found the problems with the siding and flashing and found additional issues with the roofing materials and a skylight. They quickly resolved the issues, and now, after this weekend storm......no leaks!!!! Thanks Mickey and Jeremy! They did impeccable work and cleaned up completely. We have additional projects for them in the future, we highly recommend New Hampshire Windows and Siding!”

“I had a very wonderful experience with the experienced sales people especially Gari and installation I was very pleased with and I also I’m very happy with my windows my house stays warmer in the winter My energy bill has decreased which makes me very happy. I definitely would refer this company US energy windows and doors do anybody that his windows and doors.”

“Extremely professional company that completes nothing but quality work!! They can handle any size project from remodels/repairs, additions, as well as new construction...give these guys a call today!”

“This family owned and operated company does excellent work! They truly do care about doing quality work at a reasonable price. We fully intend to hire them again when we are ready to replace our front window.”

“This was one of the most pleasant experience I have had with a company in many years. I reached out to this company for window installing service. I met with the representative David he came over listened to what I needed, he made some suggestions. He gave me a commitment as to when the work could be done, we agreed . The team showed up introduced themselves - they looked over the situation and got right after it. They had "Drop Cloths" - All kinds of other coverings to protect my furniture -floor- These gentleman installed the windows quickly in a professional manner. They cleaned up all their leftovers. The windows look better than I expected. I'm impressed. Awesome job Thanks guys”

“Top of the line made-to-order windows and doors”

“My son and his wife have recently purchased a home and needed a patio door. They went to Woodland and found that they were helpful in what type of door they needed and have it installed. Everything they were looking for.”

“Our house has been TRANSFORMED. Gutters, downspouts, roof, siding... all aspects of our home improvements have been SUPERIOR from start to finish. Now that we have new siding and insulation behind it, we can no longer hear noise from the beltway and can barely hear the planes from BWI that we live VERY close to. HIGHLY recommended!”

“We had worked with this company on getting a large custom made door replaced. The salesman was very knowledgable, understood our requests and limitations on the type of door we needed. There were some delays on getting the door ready. It took twice as long to get as promised. Fortunatly it was installed on a December day that turned out to be mild for our area. The carpenters were excellent. They took their time and we were very pleased with their work. We are also very happy with the new door. We decided to replace our double hung sunporch windows. We again used this company. We worked with the same salesman. He came to our home helped us with the best options for large fixed windows. He said that he would make sure the time frame for delivery and installation of our windows would meet our request. Things were as promised we had the same carpenters come for our windows. Again they did an excellent job.”