Century Painting recently painted our house including the walls, ceilings, trim, doors, and kitchen cabinets. They did a great job the first six days and we were very pleased with the quality of work; however, they rushed to finish everything on the last two days of the job causing major issues, which were handled very poorly by the owner Jack Jordan.
The kitchen cabinets were rehung while still wet, leaving them with several smudges, nicks, and finger prints. The crew leader, Johnny, had to come back the next day to sand and touch up every cabinet. Although, they looked much better after the touch ups, there are still several finger prints and smudges that need further attention. The cabinet doors also seemed to show uneven paint color evident from the lines left behind from whatever they were laying on when they were sprayed. Johnny told us that everything would even out once the paint fully cured. We decided to give Johnny the final check, even though we had concerns about the final product of the cabinets.
The next day, Jack tried to cash the final payment and the bank needed to confirm the check amount. They called me first and left a message then tried calling my wife, but we were both tied up in meetings. Jack immediately texted and emailed my wife several times, berating her for not confirming the check amount when she didn’t know what he was talking about. The check amount was confirmed once I received the message.
When the cabinets did not dry evenly, we asked Jack if they could come back to touch up the cabinets. Jack told us his crew spent more than enough time on our house and they were not coming back because we had unrealistic expectations. As we were getting our house back in order, we noticed a coat of white overspray on our dining room table and several areas of the hardwood floors that were recently refinished. What we thought was dust during the final walk through was actually overspray damage. When I sent pictures of the cabinets and overspray damage, Jack seemed concerned and asked if he could send someone out to take a look at everything. I told Jack we would be free later in the week, but we never heard from him for three weeks until we reached out to him to provide estimates we received to repair the overspray damage. Jack came to the house the next day and had two of his guys on their hand and knees for two hours trying to remove the overspray from the floors. This was after he and I exchanged words and he slammed our front door. Although the floors looked better, the overspray was not completely removed. His guys agreed the floors needed to be buffed and re-coated to restore them to their original condition. Jack didn’t want to hear this and eventually told us (in front of Johnny) that Johnny would have to pay us cash to cover the cost to fix the damaged floors ($600) and dining room table ($245) since he was responsible. This was one of the most unprofessional things I have ever witnessed. These types of accidents happen and this is why professional contractors are bonded and insured. Johnny also painted another coat on one of the cabinet doors and it clearly fixed the uneven paint issues.
In dealing with these issues, my wife and I both received several condescending and disrespectful texts and emails from Jack. Although Jack continued to make excuses for how all these issues could not have been caused by his crew, Jack eventually said he would be willing to repaint the cabinet doors, and pay to fix the dining room table and hardwood floors, only if we were willing to sign paperwork stating that we would not leave a negative review about him or Century Painting. Unfortunately this experience was so frustrating, unpleasant, and handled so poorly by Jack that we couldn’t give in to his bribe. I hope everyone reading this review thinks twice before hiring Century Painting because Jack is not easy to work with and has no idea how to resolve issues in a professional and timely manner.