1) Sourcing and Supplying Premium Building Products 2) Complete Product Specification Services 3) Comprehensive Installation Support 4) Order Processing, Tracking and Delivery 5) Custom Design Services Index-d, the parent company of Better Building Hardware, is the provider of these services. Contact: +1-877-777-0592
From Connecticut to California and everywhere in between.
Our Shipping Policy is modeled after that of Amazon which is clear to state that the shipping time begins when the item is available and shipped :
"Please note that the Expedited Shipping time (e.g. Overnight, 2-day) begins once the customer has received an email from Better Building Hardware with a tracking number for the package that has shipped, which is not necessarily the day an order is placed."
Because we strive to make sure our customers have clear expectations of our service I have added the sentence below to our policy :
"Also note that because of our couriers' policies, expedited shipping does not include weekend days (e.g. a package shipped 2-day on Friday will likely arrive Tuesday)."
We strive to be responsive to the needs of our customers. If you require an item for a specific delivery date or time, please contact us directly so that we can try to accommodate you.
Again, we appreciate your feedback.