Panoramic Doors

I bought a Panoramic Door as the focal point for my living room. I put it in during a long remodel in a house that I was living in and putting in an addition of a Master Sweet that had a roof top deck that the Panoramic door was the access to the deck. I was almost finished when I opened the lower entry door and the force of the wind and pressure difference caused the door to blow open and break the lower hinge pin out and sent the door 15' to the ground. First point of contention is they said the door needed to open to the outside. In all my years of installing doors I have never put an exterior door that opened to the outside. After explaining it to the service tech they are saying anything they can to not accept any fault on the design. They have changed the design several times since mine. First they sent the doors twice without the proper breather tubes. Third time they sent the doors with the breather tubes and the owners son to check my install. He said the install was perfect and extended an offer for a refund, which I refused as the doors was working fine since the breather tubes fixed the bowing issue. Then two months later the door blew out of the opening and exploded. I have been sending emails to service techs for 2 years and constantly dealing with new techs all who quit and pass the problem on to someone new. I am going to have to throw out the door and buy a new system from someone else. One of the worst experiences in 30 years of contracting. I only gave then a star because you have to write a review. I left an email and feel free to contact me. I will give a phone number to discuss this with anyone and let them know all of the problems I have had with Panoramic. I responded to Steve from the below email and no response. I also told them to either deal with this issue or I will post the video of the door be removed and thrown off the balcony when I get a different companies door to replace this POS.

first of all i never write reviews, but I think this may help other people, I would give the installer (texas folding doors) a 5 star on the quality of his install. however I feel very mislead on the process of needing 1 1/2 days to do the install and how very intricate it would be and how you need an authorized installer. (which maybe true for warranty reasons). it took him 3 1/2 hours from start to finish. (I had my project 100% ready to go). i just felt like $4000 or $1000 an hour for a 4 panel install was a bit excessive, a brain surgeon doesn't even make that much! but i paid cause i stick to my word. hope this helps john

The doors are great and look terrific. However, the Service is poor at best. I submitted a service request on July 23rd, 2023 with pictures and additional documentation notifying the Service department the access door would not close. The online submission was after a call with the Service team who asked that I submit my claim online to start the process. On August 3rd, 2023 (11-days later), I received an automated e-mail notifying the claim was being reviewed. Then on August 25th, 2023 (22-days later) I received a call asking to schedule a technician for September 1st, 2023 (7-days later). Had I waited this would be 40-days until someone visited to inspect (and hopefully repaired) the access door. This would have also been 40-days the door to an outside accessible area would have been open. Had someone had negative intentions they could have just walked right into our home. Fortunately, I was able to contact a local contractor I've worked with in the past who sent someone to fix it. Again, the doors look great, but if you need Service you'll most likely be on your own to find someone.

I like to wait a bit before reviewing such a major purchase. We have a 12 foot opening with four panels. We could not be happier!! This was for a new home and this is our 2nd spring/summer with the doors. They work flawlessly and keep our home so cool with a large cross breeze. I’m happy we opted from a cute screen option ($$$) but too many bugs here to not have the option. The only tweaking needed is occasionally (twice a year) is the screws on the track need to be adjusted to account for the humidity. We have Vicious gator s here in Western Ky on the lake and not one drop of water has made its way into the house. Just make a re you have a qualified installer . Our contracts r had never done these doors but he is very good and tech support for install help was awesome

My experience with Panoramic doors has been far from perfect. I am giving a 4 star because we do love the doors and our sales person has worked hard for us. We purchased a four panel door and hired Panoramic's installers. They did a poor job and it required three additional visits over an extended period of time to get the installation correct. We then ordered a screen and it came the wrong size! We went most of the summer without a screen before finally getting the correct one installed by a factory technician. This technician was very friendly and did a great job. Lastly, all four glass panels were badly scratched when they arrived all the way around the perimeter and we worked for over a year to get them replaced! When the factory technician who installed the screen saw the glass, he went back and placed the order. I received a call from the factory last week that my new panels are complete and they are going to hold them for me till next Spring when the exchange can be accomplished. I hope this happens without further issues and will update my review when it is finished.

I ordered 3 of these Panoramic Doors and they are amazing! I ordered two more to replace some sliding glass doors. I have now ordered a total of 5 doors and I could not be happier from beginning of ordering with Paula to the finish of install with Jim.

Michael Chamis was very helpful when I was ordering the door, we have not received the order yet. Just waiting for confirmation as to when it will be ready.

We had a minor issue with our door handle. After submitting a request through the website for corrective action, the wheels were in motion. Within a couple days they sent out a technician who not only resolved our handle issue, but completely inspected the entire installation. The company not only provides a high quality product, but additionally the after-sale support that seems to be lacking in most companies in today’s world.

Great product. Went with aluminum frame which is worth the extra money. Install is not that difficult as long as opening is square. Doors open smoothly but took a little time to figure out correct adjustment. The only issue was bottom holes drilled for door handle were off and needed to be adjusted.

I live in WI and have only had these doors installed for the summer. We have the aluminum 3 pannel black model. I did the install myself because after reading other reviews I quickly realized the negative reviews were mostly due to poor installations or sagging headers or failing footings. The installation was a little complicated and I have a few ideas on how to simplify the process and make a more consistent fit, but that’s for another review. At the end of the day I love these doors so far. They are a talking piece when we have company over and it does the job of bringing the out side in. The screen is definitely necessary to keep bugs out in WI. The screen is definitely finneky but it works. These doors are beautiful, they seal tight so far and operate flawlessly.

Nice doors. A little awkward in their design, but work well once you get used to them. Awful experience on the delivery. Was given multiple excuses that frankly did not make sense. So feel that they were not honest with me. Communication from the factory was awful -- and insincere. I would be very careful ordering from them.

As an installer these doors were a dream to put in. They are easy if you follow the guidelines and make you look like a superstar. While also giving the homeowner a terrific life changing product. Customer support gets 5 stars also. They were there the whole way even after a 100 changes. Stop looking and buy here