Anchor Design Co.

While completely remodeling our family camp in remote Maine to be year-round - where my father would spend his retirement - we chose and trusted Michelle of Anchor Design Co. to assist in the development of our new kitchen. The kitchen was central to the overall design, and therefore all other choices we made were based on the finish of the cabinets: the countertop, flooring, ceiling finish, wall colors, and additional furniture. The finish of the cabinets was confirmed verbally and in writing several times throughout our months-long dealing with Michelle. Even three days before the contract was signed, the finish was confirmed and correct in her draft. Somehow in those three days, the final contract was produced and an incorrect finish was listed. This incorrect finish was not even available to view in her showroom; we never considered it for our cabinets. She never sent us the final contract before it was to be signed - it was to be printed and signed in person by the individual paying for the product in her showroom. Trusting she had done her job correctly, and translated the approved draft to the final contract, my father took the long trip to Bangor to sign the contract and make the initial payment. The cabinets would take at least six weeks to be delivered, and another several weeks went by until they were ready to be installed by our carpenter. Our camp was not able to be lived in during this entire process. So only after the cabinets were installed did the finish mistake - and additional measurement errors - become apparent. I will take a moment now to further mention that the invoice she gave my father for payment after the contract was signed listed our correct cabinet finish. Further, if the mistakes had been caught earlier, perhaps we would have ultimately ended up with the correct cabinet finish, but our building schedule would have been set back months - potentially an entire year - as winter was approaching. After the errors became apparent, we contacted Michelle and she immediately defended, noting that she followed the signed contract regardless of any potential errors - of which she hardly acknowledged. She simply told us she thought the cabinets looked good - an easy thing to say for someone who has our family's money, and does not have to live with it. So when all was said, installed, and done, conveniently Anchor Design Co. was free of any liability to have done the expensive job we trusted her with correctly. If you choose to go through Anchor Design Co., be warned that you must double, and triple-check all work you are paying her to do - a wild inconvenience for any customer with little knowledge of designing and ordering custom cabinets. It is now years later, and we are still spending time, energy, and money trying to make up for Anchor Design Co.'s mistakes. I would not trust their ability to pay attention to detail - a skill paramount to custom jobs. As stated above, the finish and measurements were both obviously incorrect. Save yourself from this live-in nightmare, and spend your hard earned money elsewhere. It brings me no joy to leave this bad review. My only comfort is that I can maybe save other consumers from making the wrong choice in trusting this business with their custom needs.

We have been working side by side with Anchor Design on some elaborate bathroom and kitchen remodels. We have been overly impressed and will continue to do business with them. There staff, is very knowledgeable, professional and continues to go the extra mile for their customers.

Michelle Is very knowledgeable on all of her products. She help my projects stay on budget and on time with no problems. I would recommend this company to anyone who's looking good to update their home or for any new construction projects.

My husband and I, decided to add an addition to our home, which would be predominantly kitchen. We went to all the kitchen designers around. Michelle was who we chose to work with. She is very knowledgeable and has an eye for the finished product. Most importantly, she listened to what we wanted! When we made a design change to one wall, for a bigger doorway, she started over without hesitation. We wouldn't do anything differently. We are very pleased with our new kitchen!

Anchor Design Co has designed several kitchens for my clients and myself. As a contractor, a strong designer is a must. The installation has always gone smoothly which says a lot about the care and thought that goes into every project. I highly recommend Anchor Design Co.