Classy Closets

The good, the bad, and the downright ugly Good: I had the most awesome sales rep. Lisa helped and guided me along the way. She, and Classy Closets, came to me as a referral from my neighbor. She has a great eye for design and color, and I couldn’t have been more pleased with her level of talent and dedication. The installation itself was also good. The product is beautiful, and the installers were friendly and efficient. Bad: With the exception of my sales rep, no one gets back to you at this company. I can’t speak to whether I would ever have been communicated to if it weren’t for her. Frankly, it was my intent to cancel the entire job and go somewhere else. However, I work from home and the installers came before the manager ever got back to me (big surprise) and I was on a conference call, so my husband let them start. What went awry is that I sent an email requesting a change for my installation date. My rep gave me the name and number of the scheduler. I left two (2) messages and I never got my call returned. As a result, I assumed they would be there as originally scheduled so I rearranged my entire day, took the time off work in order to get the install done. Then they were a no-show. I emailed Lisa and she came back to me with a new date and was unaware I had never been informed of the new install date. So now I had to rearrange my entire life again. I requested a discount in which the manager informed me they don’t do that and it’s against company policy. So, when I asked what they do when they have a dissatisfied customer he indicated they make it right. THEY DIDN’T. Because they already screwed it up. If they had made it right with me this entire review would have gone a different direction. The manager acted as though he had no idea I wasn’t communicated with and actually told me at one point he thought I knew the date had changed which was an outright lie since I have the email chain to prove otherwise. Ugly: You would think that would be it. But here’s the kicker. I originally had the plan to build a wall of shelves and a murphy bed on my spare room but instead decided on the smaller project of my laundry room cabinets. Once the laundry was done ($5,000) I was planning to have my master closet done ($15,000) and then I was still debating on the spare room ($25,000). In addition, my neighbor wanted to use the same closet company as me for her spare room ($5,000) after I did my research. So, instead of giving me the small $500 discount I asked for, Classy Closets got paid $5,000 and lost well over $45,000 is additional business and every person that I may have recommended to them. Bottom line…have a ton of patience if you decide to use them as they will not care about you, your life or your schedule. And apparently cannot do a simple ROI calculation. I loved my cabinets but would never use them again. Scheduling was a nightmare I don’t want to repeat, and I didn’t appreciate the way “management” handled the entire situation.

Kat and Dan and the whole Classy Closets team created two great bathrooms (master and guest) for us. They were on time and professional. In the few instances where something needed fixing, they handled it quickly without any problems. They went to great lengths to make sure we were happy with everything. We are glad we chose Classy Closets for these projects.

Kat Maack designed the master closet of my dreams. She was organized and creative during the design process. She had great followup throughout the design and installation process. I would recommend Kat to anyone needing organization design help.

I had a great experience with Kat Maack at Classy Closets. She is very knowledgeable and did an excellent job of making use of my space while keeping within my budget. I’m very happy with my new classy closet.

I used Classy Closets for my Master Closet Remodel. I was extremely satisfied with all aspects of the project start to finish. The design consultant, Kat Maack was professional, helpful and responsive to a questions. The finished product is amazing.

I worked with Kat Maack at the Chandler location. She is very responsive, organized, creative and friendly. We love The classy closet she designed for our new home. Thanks again Kat.

What a wonderful experience we have had working with Classy Closets! But honestly, this experience was made wonderful by their excellent designer Kat Maack! Kat designed our closet in a previous home and we fell in love with it! She took time to get to know us and what our likes and dislikes were and gave us everything we needed in this beautiful space. We have since sold that home and have purchased a new home. Our first call was to Kat so we could get another out-of-this-world closet. But we also added our kids closets, tech center and home office as well. There was no need to shop around anywhere else because we knew Kat would be the best! We can't wait to see the finished projects! Thanks Classy Closets and Kat!

Kat Maack is amazing! She has designed many of our closets and most recently helped us get organized in our new home. Kat takes the time to understand the functional need and matches that with personal style and taste while keeping budget in mind. I cannot say enough about her and the Classy Closet team. I am a customer for life.

An organized closet is a huge selling point and is often one of the most sought feature by my buyers, so to many of my sellers I recommend custom closets, and Classy Closets is one of the best. A great looking master closet is sure to bring you an equally great ROI. When showing a home Classy Closets stands out as one of the best in "The Valley of the Sun".

Mark Goodman is so good at his job, he did a great job for us. I would recommend this company