Granite Works Countertops
3D Rendering, Cabinet Installation, Cabinet Repair, Cabinet Sales, Closet Design, Custom Bathroom Vanities, Custom Built-ins, Custom Cabinets, Custom Entertainment Centers, Custom Kitchen Cabinets, Custom Shelving, Custom Walk-in Closets, Pantry Design, Vanity Installation
Bethesda, Chevy Chase, Chevy Chase Section Three, Chevy Chase View, Chevy Chase Village, DC (Washington), Derwood, Gaithersburg, Glen Echo, Glenmont, Great Falls, Herndon, Hyattsville, Kensington, Leisure World, Montgomery Village, North Bethesda, North Chevy Chase, North Kensington, North Potomac, Olney, Potomac, Reston, Silver Spring, Washington
2011 Angie's List Service Award 2011 Best of Rockville 2012 Angie's List Service Award Member - Marble Institute of America
To our followers and future customers, please read below our very first answer to Mrs. Faville explaining why we've decided to refund her money and not extend our services to her.
5/13/2015 "Let me begin by saying that it is very unfortunate that Mrs. Faville feels this way; we tried very hard to work with her, but unfortunately the disrespect shown towards our staff was a tipping factor on our decision not to extend our services to her. She came in to purchase counter tops with a "discount" of 10% off the total ticket amount, supposedly given to her by a company with whom we no longer have ties nor have authorized such discounts to be given out by. Despite of the fact that we had no obligation to extend this "discount" to her, we still offered her a discount because we value our customers and want their business; however, as she stated, it was not enough for her. During the negotiation process, she addressed our staff in a condescending manner (to say the least) while stating that the reason why we did not have good customer service was because we did not extended her the discount she expected. She also mentioned that we were not the first company she tried purchasing her countertops from and that she had issues in the process before. Once again, we're sorry that this incident took place and while we value our customer and their business, we also value our employees and expect our customers to treat them with the same respect we treat them."
Thank you for your kind words, it means a lot for us!
Here at Granite Works, we take a lot of pride in what we do (in particular the quality of service we offer our clients, whether is a 100 square foot kitchen or a small vanity top project).
What keeps our company growing so strong is that very positive feedback we receive from our customers. Which we can then show others, to help us keep growing new business!
Once again, thank you for your business and enjoy your new countertops.
Gus Valente - Owner