Horner Millwork

I had the absolutely worst experience with Horner I could imagine dealing with purchasing approx 120K of Kolbe windows and doors plus approx 24 interior solid doors for 6500 sq foot home. We worked with A well respected contractor and he worked with a Horner sales person. The sales person came to measure the windows and pushed the wrong button when ordering them so they were ordered without the nailing flange. This literally set off a six week delay in my project with my siding stripped off. Then Instead of ordering the proper windows they negotiated with Kolbe for a aftermarket fix designed by Kolbe. No matter how many times my contractor or I attempted to interact with one or we were ignored and treated disrespectfully. They waited to admit their mistake at six months after the initial computer ordering error that they made. I still have two windows that leak and the contractor is not able to Get assistance from Horner. The managers who came out to the house were rude and accusatory in spite of them making a massive error. All of the subcontractors had to move on to other jobs while the siding was ripped off and we waited for windows. Initially we had six leaking windows. The contractor has gone to fix them but we don’t have any written guarantee from Kolbe Even though we were promised that when I eventually allow them to install the retro fitted engineered flanges which were supposed to be 100% guaranteed by Kolbe. I even tried to phone Horner and asked to speak to management and they kept rerouting me back to the same disrespectful middle-management person. I tried to reach out on LinkedIn to see if I could reach a C level person with no success. We are a year and a half after the project, still have leaking windows and issues with noise inside house through windows. We never had an apology and they did not take responsibility until we had proof that their salesperson ordered the product incorrectly. We were exceptionally patient and attempted for months to work with them and they treated us as a nuisance. There was one worker who came out to the site and attempted to evaluate and fix a few smaller items. He was lovely and clearly felt bad that we had been completely treated as if we had done something wrong... Oh yeah and we ordered all new int and exterior door from them as well. Some were delivered with the door without the frame( although I was accused of lying about this they later agreed it was an error). Other than the accommodating handyman they were misogynistic and this is the first time in my life I have ever said that about anyone. PLEASE Follow my recommendations and stay far away. ...I am still working on fixing the massive errors they made.

If it was not for Horner Millworks the building of our house would have been a nightmare. There were a number of subcontractors used to build our house many I would not recommend. However Horner Millworks was superior to all and did a great job on our kitchen, bath, bookcases, doors and windows. Horner Millwork representative were neat, courteous and professional. They took the time and care to do the job right. The doors and windows were provided by Horner but installed by others. Horner fine tuned their installations to make everything operate as it should. The kitchen design professional did a fantastic job providing us a layout the builder claimed we could not have. I would recommend Horner to my mother.

We got our kitchen cabinets, new windows, and doors from Horner. They have really great customer service and made us feel like we were their only client. Price was fair and we are very happy with our experience and would recommend to anyone looking for cabinetry, windows, doors, or other millwork.

Horner Millwork is an excellent resource for all millwork. They are prompt, courteous and knowledgable. They also some excellent products including Kolbe and Kolbe windows, Trustile doors and Captiva doors.

Horner Millwork offers millwork and building supplies that represent the highest levels of quality and craftsmanship. Beyond their fine products, they are terrific partners. As a professional membership association, we have the opportunity to see how companies work together and Horner Millwork - and particularly Ellen O'Brien at Horner - is incredibly well regarded in the professional remodeling industry in this region.

I have purchased millwork from Horner for two interior remodeling projects. They came out for a site visit and assisted me with the design. I was very pleased with their service and knowledge. Their prices were very reasonable and delivery was easy. The projects came out fantastic. I also hired them to install a phantom screen for my slider. My wife and I love the screen and were very satisfied with the installation. They have a wonderful showroom and the staff is very pleasant. Will definitely use them again for future projects.

Great service the salesman was very knowledgeable and was a great help with design, detail and planning of the trim for our new home. Thank you Alison