MasterBrand Cabinets, Inc.

Wish I could rate it a zero! We have been waiting for our Diamond cabinets since February. They were ordered in November 2021. As everyone else here states, there is absolutely no communication from this company to the dealer. These cabinets were bought and paid for and this company refuses to communicate with its customers! My cabinets are not even in production at this time. Apparently, they are manufactured in the US so delivery is not the hang up.

If you want an honest feedback. Here it is. STAY AWAY FROM Ultra Craft. We spent 30k for brand new cabinets. The cabinets are flimsy and feels like they are made from cardboard. The cabinets came broken to us after waiting for 9 months. We understand there is a supply chain issues and things break in transit. So we requested replacement of broken cabinets. The replacement came broken. That is the 2nd time the cabinets came broken but we get it things happen. So we requested 3 rd replacement again broken. At this this stage we are on our 5th delivery and we still don’t have the cabinets. They do take one month for each replacement so we are at about a year now. No cabinets. Not sure how many deliveries it will take but we are at replacement # 5

I like the quality and workmanship at MasterBrand Cabinets these cabinets. I have used Aristokraft Cabinetry, Schrock Trademark, Schrock Entra and Omega Cabinetry. They make beautiful cabinetry and stand behind their products.

Do NOT go with kemper cabinets. we ordered cabinets in april, it's now October. our kitchen is still not done. kemper sent an unpainted pantry to our dealer/installer. a piece of laminate was ordered FOUR weeks ago to correct this mistake. kemper gives the dealer a run around and then when a customer finds a number to customer service, they are turned back to the dealer. there is a reason they don't have social media accounts. because their service and business model is a complete mess. with all that said, no less than half our doors will need replacing because kemper's finishing skills are terrible.

We ordered cabinets from one of master brand’s companies, kitchen craft. We ordered in April. Eventually we were told delivery would be 8/9/21. We verified this with our dealer before our contractor began tear out on 8/1. On 8/9 the kitchen was ready for the installation. No cabinets. Weeks later no cabinets and no idea of when they might show up. Terrible communication. If you want to a new kitchen in under 6 months go elsewhere. If you want someone that can actually tell where you are in the process, go elsewhere. Buyer beware.

Amazing product, quick lead times, & streamline process! Couldn't ask for a better combination... Mantra Cabinetry has made business through Covid-19 very easy.

Very happy with the cabinets. We did have some quality issues with delivered product, damaged cabinet, and wrong doors, but they were replaced with no problems. Overall, they look great and are a nice little upgrade from standard builder type cabinets.

Masterbrand cabinets has a line for every kind of project. The quality is great and they are always keeping up with technology and the styles my clients love.

As a Retail Designer having sold cabinets since the 1980's I have dealt with plenty of manufacturers. I have been selling the Diamond Brand for over 25 years and can say with conviction that they are far and away my favorite brand to sell. Their customer service is second to none, and the quality is fantastic for the price point at which I sell them. I encourage any dealers to consider them as a supplier and any customers who are looking for a new kitchen to reach out to their local Diamond dealer to compare before finalizing their decision.

As a Certified Master Kitchen and Bath Designer selling cabinets for 25 years, I choose my brands carefully. It's not just a reliable stable product I look for but, customer service and support. Not many do it better than Master Brands

We have been selling Ultracraft for almost 20 years now. We love the flexibility of the custom options, overall product selection, and consistent quality control. I have to say though, the real joy of selling this product, is working with the Ultracraft team. The customer service folks that answer the phones and shipping folks that schedule the orders are amazing at what they do. They are professional problem solvers. That's really what they do. Products are more than just what show up at your door. They are they people that make and service them too. We love everything about Ultracraft!

Great range of cabinet shapes, styles and colors available. As a designer, I can find just the right MasterBrand cabinet line from their selections that suites each client's project.