Wes Edwin Design
200 W. 9th Ave
North Kansas City, MO 64116
Cost varies depending on size and scope of work. Contact us for a consultation and estimate.
Closet Design, Custom Bathroom Vanities, Custom Bookcases, Custom Cabinet Doors, Custom Cabinets, Custom Home Bars, Custom Kitchen Cabinets, Custom Shelving, Custom Built-ins, Custom Doors, Custom Entertainment Centers, Custom Pantries, Custom Walk-in Closets, Pantry Design, Custom Furniture, Furniture Delivery, Remodeling
Fairway, Gladstone, Independence, Kansas City, Kansas City, Leawood, MIssion Hills, Merriam, Mission, Mission Woods, North Kansas City, Northmoor, Overland Park, Parkville, Platte Woods, Pleasant Valley, Prairie Village, Raytown, Riverside, Roeland Park, Shawnee, Shawnee Mission, Sugar Creek, Westwood, Westwood Hills, Mission Hills
At the time we were discussing taking on your project, we were experiencing a surge of work and did not do our best at managing our workload of potential clients and existing clients. We deeply apologize for not being responsive about if we could take on your project which left you in the planning stages longer than you might have expected. We want to provide the best level of service to all our potential customers and we fully own that we should have more quickly let you know that we could not move forward to a contract with you.
It is important to note that our involvement in this project never progressed past the planning stages. We never entered into contract with this client, nor accepted any payment whatsoever from him. The demolition in the photo was not done by us, rather by the client’s contractor. The cabinet pictured is not one of our cabinets, and we assume it is awaiting countertop installation by the client’s contractor. The wall above the cabinet demonstrates only the absence of work we were intended to do, not any destruction we caused to the client’s property whatsoever. We do sincerely hope that the client and contractor will soon be able to find another professional to install their shelves, wine rack and new cabinet doors.
We feel that is it important for our clients to have a voice. We hear Mr. Mentzer’s frustration and understand where he is coming from. We also realize that with this review on our record we will have to work harder to gain the trust of our potential clients. Our promise to you is this: We ensure that we will strive to do our best to help our clients realize their home renovation dreams. We do not accept projects that we know we cannot follow through on. If you love our work, have read all our reviews and this one made you hesitate to contact us, we understand completely and would be thankful for the opportunity to discuss the issue further. We will gladly offer you contacts that you may reach out to personally.
Tom, again we apologize for the frustration we have caused you. We truly hope the very best for you in your remodel.
Wes and Diana Edwin, Wes Edwin Design L.L.C.