Honor Carpet Cleaning

I've never had a worse experience with any company in my 46 years. I called Dave at Honor Carpet for a move out carpet clean. I explained that we had a 4 bedroom house, with a living room, a den, and one short and one long hallway that needed to be done by a certain date. He quoted me $150, but told me that it may be a bit less since we don't have any furniture in the house. The price was in the middle of the other quotes I got, and because the less expensive company couldn't fit me in before we had to return the keys, I booked with Dave. At our appointment today, he told me that he hadn't expected so much carpet in my house. I reminded him that I told him exactly what rooms needed to be done when I booked the appointment. He told me that my living room was too big and would have to be counted as two rooms, that their prices are quoted based on time, there was too much carpet for the quote he gave, and the new price would have to be $350. Yes, $350!!!! An extra $200 because "my living room had to be counted as two rooms"!!! I told him that I had a guy that used to charge me $25 per room, but he had to close his business because of the pandemic. He told me they couldn't do it for $25. Imagine my big fat surprise when I go to pull their website up to check their reviews and see right there that they are running a $17 per room special?!?! But he couldn't do mine for $25??? We don't live in a mansion, we have a normal PSL home! Now we are stuck!

I had honor to come do my carpets the guy that came didn’t do a good job I call the owner he’s the worst he said someone will come do it over the owner keep saying I call you back he never sent nobody to redo my one room and had the nerve to say the carpet old the carpet 3 years olds never again they are not good

I hired someone to completely empty all the rooms before Honor Carpet Cleaning arrived. I received a call in the morning to confirm my 2:00 appointment with Honor and they asked to come at 1:00. I rearranged my schedule. They called again 'AT' 1:05 to confirm my 1:00 appointment. Didn't show until 1:53 and they parked diagonally in my driveway with their back left wheel ON my lawn. Then walked in, sat in the only chair in my living room (we are moving), asked me about cleaning my mattress they say (brand new with plastic on it) and informed me they needed a check for $89. I told them I was quoted a lower price ($17/room per their internet special with the coupon code 17R) and the man said that $89 was their only price. This job was probably the easiest/smallest job ever - no furniture, no pets, no stains, no smoke. They asked me for proof but all I had was the note I had from calling the owner a week ago and since I couldn't quickly find the note, I asked the men to leave. I called the owner back and he said he would find someone else to come back to honor the price and he would call me back with a time. He never called back and later in the day when I was at our other home, they showed up without notice in my driveway (we have cameras). Unfortunately, with the confrontative approach of the first two guys and the fact that they didn't have the courtesy to tell me when they were coming, I just didn't feel comfortable calling back to reschedule.