AFS Flooring Solutions

Though Anthony said we had a year warranty, we spent 6 months trying to get him to address the popping and creaking issue with the 850 sq. ft. of laminate floor they installed. He said he returned our calls and left voice messages, though he didn't and even that he'd come the following Saturday, he didn't. Truly feel taken. He was present at the end of our project, only to literally smear some caulk and collect the balance due. He became irritated at the inconvenience of coming back for the balance due when my husband was available, because it was Bible study night. We eventually hired competent people to recut the perimeter of all rooms and free the binded flooring that was laid too tight by his unsupervised crew. Quite disappointed!

We hired Anthony and his team to replace carpet upstairs with hardwood floors to match our existing downstairs hardwoods. Anthony himself was very professional and did a great job matching color in a comparable style and provided an awesomely affordable quote, which was a deal if the stairs were actually included in the project (they weren't). However, he was on site for very little of the project and his crew was sloppy and unprofessional. They left sander swirls in the doorways of each room and slopped stain ALL over our freshly professionally painted baseboards. As we were painting the master bedroom walls before they began, an off hand remark about "you might wait to finish up that paint until we're done" was supposedly how we warned of this - we had no idea that meant the baseboards and walls would be such a mess! To make amends after we insisted the finished project was unacceptable, we had to go buy paint for one of his guys to use to do an ok job touching up the baseboards. The crew threw tools up the stairs, denting our walls (we had to spackle and paint that too) and another miscommunication about "including the stairs" left us feeling ripped off. We understood the stairs would be taken care of, which he interpreted as one coat of stain slopped on the stairs on their way out the door, highlighting cleaner stains and spots that now need to be sanded out. He later sent us a quote to re-do the stairs for over a thousand dollars extra. We trusted his advice - to take care of the stairs with the upstairs project, and not to seal our downstairs floors. As soon as they finished and our furniture was scheduled for delivery he explained why we needed to seal the floors downstairs, which I wish we took the time for earlier! We did have the project completed in a timely manner and at an affordable price, but quality, communication and trustworthiness was extremely lacking.