Alexanian Carpet & Flooring
Carpet Cleaning, Carpet Installation, Carpet Sales, Custom Flooring, Custom Rugs, Rug Cleaning, Window Coverings, California Shutters, Hardwood Flooring, Tile & Grout Cleaning, Area Rugs, Flooring, Carpet Retailer, Commercial Flooring, Carpet Tiles
Hamilton, Ancaster, Burlington, Carlisle, Dundas, Mount Hope, Stoney Creek, Thornhill, Waterdown, Toronto, GTA, London, Kitchener, Waterloo, Barrie, St. Catharines, Grimsby, Niagara On The Lake, Oakville, Mississauga, Guelph, Richmond Hill, Newmarket, Woodstock, Ottawa, Nepean, Pakenham, Georgetown, Whitby, Oshawa, Peterborough, Bowmanville, Ajax
Canadian Decorators' Association
Sales rep Rick, store manager Garo, and the flooring installers at Alexanian's Hamilton Mountain store thank you for your kind words and wonderful feedback. We're happy to hear you were so pleased with our level of service, and trust you'll enjoy your new hardwood and staircase carpeting for many years. I will be sure to pass your great review along to the team, and thank you again!
Most sincerely, Wendy Alexanian
Alexanian Carpet and Flooring
Thank you for your kind comments and taking the time out of your day to post this great review of sales rep Rick, at Alexanian's Hamilton Mountain location. What an honour to read ... "It was the most enjoyable shopping experience that I have had in quite a while" ... this is such a wonderful compliment. I will be sure to pass this along to Rick and the team at our Upper James St. store and we trust you'll enjoy your new carpet for many years.
All the best, Wendy Alexanian
In order to address your comments we require more information from you. Would you please contact the store manager, Mr. Benedict at 519-641-2830 as soon as possible? We take any customer complaints very seriously and welcome the opportunity to speak with you directly so we can help resolve your concerns.
Sincerely, Wendy Alexanian
Thank you so very much for taking the time to share your review. We are thrilled to hear that you had such a great experience with manager Said, at our St. Catharines store. Said is a true professional and we are so grateful for your feedback ... you were in good hands:) We hope you enjoy your new area rug and would love to see some pictures if you want to send them along with your review! I will be sure to pass along your kind words to Said and the whole team.
Thank you again,
You are an amazing designer and create beautiful, classic spaces. It is a pleasure collaborating with you and we are thrilled that our product is often part of your vision. We appreciate your confidence in our company and staff... and also look forward to a long working relationship!
Sincerely, Wendy Alexanian
Thank you for your kind words. You are a delight and it was so much fun watching your guest room unfold. I'm glad you were pleased with our online rug selection at alexanian.com and the service at Alexanian's Guelph, ON location.
Thanks again and enjoy your new space!
In this case the client did not follow the necessary acclimatization requirements of the hardwood. The client also elected to hire their own independent tradesperson to install the hardwood flooring, and this tradesperson was not a trained flooring installer. Due to the clients lack of proper acclimatization, gaps between some of the boards were evident. Instead of the client’s tradesperson bringing the job to a “halt” to address the issue, the install continued and over 400 square feet of hardwood was installed.
Alexanian's did attempt to assist. Visits to the client’s home were made by the wood manufacturer and Alexanian's. The manufacturer came to the conclusion that there was “improper acclimatization, and unprofessional installation”. Alexanian's also replaced some of the wood in good faith and offered to assist in the installation, but our attempts to find an acceptable solution were rejected and met with profanity and unprofessional conduct.
Alexanian’s takes customer complaints very seriously, and will always offer to rectify a problem that is within our control.
Sincerely, Allan Alexanian