Barry Carpet

Always smiling, always kind. I will use this company for my next Los Angeles project. The owner knows flooring and customers and is hands on with Barry Carpet clients.

Their customer service is very poor. The mill sent them the wrong carpet a few weeks before installation. They neglected to identify this error. The morning when they were supposed to do the install one of the owners called me advising that they received the wrong carpet and that it will take a week or so to receive the correct one. I advised him that because of the delay I would incur expenses. I attempted to avert these expenses but could not. One of them was installation of a television system that a friend was going to do for free but because of the delay I missed his being able to help me. The owner was not sympathetic to my problem. After a few conversations he asked me how much discount I wanted and feeling that it was rude of me to tell him how much to compensate me for I asked him to advise me his offer. Finally, the television installation cost me $350.00 and he reimbursed me a fraction of that cost. My total payment to him was over $3,000.00. There were other expenses that I incurred due to their error which I did not claim to them. On the other hand his installation workers were kind and very skilled. I am happy with the final product, however, I had a miserable experience in dealing with him. I highly recommend that if you want to make a purchase from this company that you reconfirm that they have the correct merchandise when received from their supplier.

I personally met Jim of Barry Carpet at a networking event and instantly loved what this company stands for. Their main objective is to make their customers homes beautiful and be along side the client through every step of the flooring process. The team at Barry Carpet truly understands flooring and their customer service is impeccable. They have amazing design taste and won't let a customer make a bad decisions unlike other companies out there. We recommend Barry Carpet to all of our clients who need new flooring and will not stop referring them because we believe they are the best in the business. As a professional in a similar field, we make sure to align ourselves with companies who have the same mission as us. Another thing we love about Barry Carpet as we believe also is their focus to help support manufacturing in the US which is very rare to find. Jill the owner passionate about her products and her goal is to make her customers happy. What more could you ask for? We know how important it is to hire companies you can trust and we trust Barry for all flooring needs. -Bree Jacoby