At CCC we offer quality service for clients who would like a clean home. Hardwood floors, Tile & Grout, Carpet cleaning services. Call one company to take care of all your flooring needs. We will have you enjoying your new clean home the same day!
Carpet Cleaning, Floor Cleaning, Hardwood Floor Polishing, Oriental Rug Cleaning, Rug Cleaning, Stone Cleaning
Charlotte, Concord, Harrisburg, Huntersville, Matthews, Mint Hill, Myers Park, Newell, Paw Creek
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3 Reviews for Cleaner Carpet Concepts
Lori Shaver Lacey
The carpets were cleaned above my expectations. The price was reasonable, and he was friendly and professional. I loved that the company uses environmentally friendly products, also.
Extremely unprofessional. This was supposed to be a surprise for my dad, which I explained to the gentleman I scheduled with when we were trying to determine a date and time. I scheduled this appointment 2 weeks in advance. I received a reminder call the night before and a text the day of. Cornelius called me at 3:45, 15 minutes after he was supposed to have arrived at the house. I had already removed all of the furniture from 3 rooms and a hallway that I requested cleaned. I left work early so that I could make sure the home was ready. I advised him that I had to go back to work at 6 since I left early and asked if he could still get everything done as scheduled. He proceeded to tell me he is 40 minutes away and will not make it but I can leave my keys so he can let himself into my parents' home. My thoughts are why would I let someone, who already isn't doing as promised, into not even my home but someone else's unsupervised. I told him that was not a good idea and asked to reschedule. Cornelius said he is busy until a week later. I told him that would not work and he hung up. I called him back and he questioned me asking why I would schedule an appointment later in the day if I have to work. He implied that I should have cleared my schedule for the rest of the evening even though I was told verbally they would arrive at 3pm and that it would take 1.5 hours. They sent a text confirmation confirming 3:30-5:30 which was still okay. I asked him why he didn't call when he knew he would be late and he didn't like that. I proceeded to ask him when he can make it and to do as much as he can because I had already moved everything by myself. Cornelius hung up on me mid sentence. I thought this was a mistake because nobody who wants business would be that rude hut he did not answer when I called back. I will never recommend this company. Extremely rude and unprofessional. I would not invite someone like that into my home.
I was impressed with his professional manner from the moment he called me back to schedule an appointment. Also, he was very accommodating when I had to reschedule.