Carpet Installation, Carpet Repair, Carpet Sales, Custom Flooring, Baseboard Installation, Floor Refinishing, Floor Sanding, Flooring Installation, Laminate Flooring Installation, Laminate Flooring Sales, Linoleum Flooring Installation, Linoleum Flooring Sales, Subfloor Installation, Tile Installation, Vinyl Floor Repair, Vinyl Flooring Installation, Vinyl Flooring Sales, Wood Finishing, Wood Floor Installation, Wood Floor Refinishing, Wood Floor Staining, Dance Floors
Audubon, Berwyn, Chester Springs, Chesterbrook, Collegeville, Devon, Douglassville, Eagleville, Exton, Gilbertsville, Harleysville, Kenilworth, Kimberton, King Of Prussia, Limerick, Lyndell, Malvern, Norristown, Oaks, Paoli, Perkiomenville, Phoenixville, Pottsgrove, Pottstown, Radnor, Royersford, Saint Peters, Sanatoga, Schwenksville, Skippack, South Pottstown, Spring City, Spring Mount, Stowe, Trappe, Trooper, Valley Forge, Wayne, Uwchland, East Norriton, West Norriton
We are very disappointed & surprised that you decided to give us a one star review before giving us the opportunity to fix your floor. We have been in constant communication with you and have you on our schedule to replace not only the vinyl but the sub-floor FREE of charge for both the material and the labor on September 22nd & 23rd. This is a $20,000 value. This is going above and beyond and shows the integrity and the honesty of our owner and our company. The crack in your floor is the result of a faulty transition that was installed after we completed the job. It was not an installation error. However, as you can see from the multiple 5 star reviews that we receive, our customers and their satisfaction is of the utmost importance to us. Therefore, we are going above and beyond to ensure that you are satisfied and getting the most out of your investment. You seemed very satisfied when on Friday 8/10/18 when we went back and forth to get you the desired date that fit your schedule. We tried several times throughout our communication to schedule you during the week and you have refused multiple dates offered because it was not a weekend. We look forward to getting your job completed and closing the file as a satisfied customer.
Chris & Michelle Grant