Duraamen Engineered Products Inc.
Custom Flooring, Kowrtz Flooring, Self-Leveling Concrete, Self-Leveling Concrete | Plywood, Designer Metalic Epoxy, Self-Leveling Epoxy Flooring, Polished Concrete, Concrete Microtopping, Endura Resin Chip Garage Floor, Seemless High Build Epoxy, Epoxy Coating, Sealers/ Top Coat, Colorants
American Institute of Architects (AIA) US Green Building Council Member (USGBC) Construction Specifications Institute (CSI)
a. Technical Support - We take pride in our technical support. We have a detailed installation video of the product you purchased - https://www.duraamen.com/video-gallery/encapsulate-vinyl-tile-concrete-topping. We answered several of your technical questions via online chat and email responses. We are very sad that in spite of answering all questions, you wrote such comments.
b. Shipping - It is evident that the freight company mishandled your shipment. The products are packaged in our warehouse by professionals. In spite of that when the freight is hauled from coast to coast the freight gets mishandled by the freight companies. It does not happen often. Unfortunately, it happened in your case.
You received your full money back. We wonder why you are writing here that we wanted you to pay for the products. It is utterly false.