High quality flooring at wholesale prices.
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3 Reviews for Regal Floors
UPDATE !! to the review posted below. After contact from Regal an accommodation has been reached. They refunded me for the material damaged during shipping. As I had said in my previous post my dealings with Regal were very satisfactory until the flooring arrived damaged. I have to echo B A. I ordered Shaw flooring at a competitive price from Regal. Everything went smoothly under the product was delivered by an outside carrier. There were 29 boxes of flooring a 3 were damaged (what appeared to be fork lift hole through 3 of the boxes). I had the driver sign the delivery sheet stating that 3 boxes were damaged and took multiple photos of the damage. I sent everything to Regal who said that they would file a claim. They told me they would not be sending me replacement flooring - I needed by buy that locally (or from anyone else, just not them). 5 month later on me continuously trying to get an answer. Regal gives me the run around stating they are escalating they efforts but for all I know Regal and the carrier are one in the same company, or my salesperson (CW) is related to the driver or all of these entities have their offices in Nigeria.
I purchased from this company
Buyer Beware. I was very happy when I found the flooring I was looking for, at a great price. The sales rep, CW, was great to work with. Shipping took over 2 weeks. This was just a small snag, so I wasn't too worried about it. Some of the flooring arrived damaged, so we submitted a claim per Regal's instructions. Here's where the real trouble began. I have now been requesting an update on my claim for months. I have sent at least 4 emails that have been met with no response. I have spoken with Chris Paul, the manager, twice over the phone in the past 2 months. Both times I was told that I would be called back... those calls never came. At this point, I have no idea what is going on with my claim (almost 3 months after my original order was placed). I must say, I do not have much faith that this will be resolved. Moral of the story, if you prefer to work with a company that values its customers, has any semblance of customer service, or follows through with their promises... don't buy from this company.
C.Y. Painting inc.
David, Chris and Gianna were excellent throughout the whole process of ordering my floor. Great service, great prices I would not hesitate to Eder from them again Thanks Regal flooring Chris Young
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Scottsdale, AZ 85250