South One Supply & Home Center

Keith, we apologize for this miscommunication. According to our file records, a call was made by South One to you and a message was left on May 1. Upon returning to our showroom to make a flooring selection last week, your wife was shown the file records & 3 design ideas that had been prepped for presentation. We also clarified that no call had been made to South One in the interim. Rest assured that we care about your project and were more than happy to assist you. We certainly hope that your job is successful and you enjoy your new space in the end!

We are sorry to hear that you were less than satisfied with our work. We believe due diligence was given prior to the start of your project in a concerted effort to ensure your satisfaction. Custom samples of multiple colored glass tiles were ordered for you to choose from. The tile design was laid out at your home, specified in the contract, and approved before material was even ordered. At the start of the install, the tile setter again laid out the design for your final approval before he began to install the tile. We removed the installed tile and adjusted the design to satisfy your request with the understanding that it would require more material and extend the time frame of your project. Unfortunately, we do not stock tile due to the custom nature of our business. Hopefully this helps clarify the extra time required to complete your project. Our tile setter had indicated that you were happy upon completion of the work. We do apologize for not following up directly with you. We will strive to do better next time!