Tukasa Creations, Inc.
Carpet Installation, Tile Installation, Hardwood Installation, Kitchen Remodeling, Bathroom Remodeling, Countertop Installation, Vinyl Installation, Laminate Installation, Kitchen Bath Remodeling, Kitchen Design, Countertop, Cabinets, Cabinet Design & Installation, Backsplash, Window Coverings
Chapman Ranch, Corpus Christi, Portland, Orange Grove, Rockport, Port Aransas, Alice, Kingsville, Aransas Pass, Bishop
Unfortunately, we were not privy to any conversations this customer had with our former employee. We reviewed the contract that was sent to the customer, as well as email correspondence between the customer and our former employee. There was no mention of a second color in the contract or in email correspondence. The contract shows only one color. The client accepted the contract as is, given it was paid in full several months ago after the job was completed.
We certainly understand this customer's frustration, but we have no documentation on our end to show that the project should have included two different colors. The documentation that both parties have shows only one color. Therefore, we cannot re-do the job without charging for it.
We absolutely stand behind our work. We have an excellent reputation in the Corpus Christi community. We regret that this client had this experience with us but hold firm in the belief that we should not re-do the job without charging unless we have documentation that shows the job was done incorrectly.