Everyone has heard the horror stories of remodeling gone bad – over-budget, delayed, quality issues. Our 2100sqft whole upstairs remodel was that and then some. 8 months into the effort when we were exhausted and stressed to no end and it came time to select granite. Severely underwhelmed with the granite sub-contractor our GC was offering, we ventured out on our own calling, interviewing, and visiting many suppliers. Upon meeting Glenn and his crew at their workshop, we instantly knew Stone Pros was a cut (pun intended) above the rest… by far.
Glenn demonstrated a depth of knowledge in his field that exceeded the combined information and level of detail from all the other granite sellers and stone yards we had visited. He asked us about our project and tastes and recommended different types of granite to consider and educated us on the features and characteristics of each. He learned about our lifestyle and, talked to us about cleanability, showing dirt, crumbs, and fingers prints, and even took into consideration which granites would withstand our kids inevitably climbing and sitting on the large overhangs and spans that were part of our design. Seeing the ongoing projects in his workshop proved they had a deep care for quality and attention to detail.
As we moved forward with Stone Pros, Glenn made everything straight-forward and easy. His direct communication facilitated the estimation process so we knew exactly what we were going to get and how much each option we were considering would be. He laid out the next steps and expectations for site readiness, and worked hand-in-hand with us on schedule and dependencies as well as contingency plans. Clearly this was critical since we were GCing this portion of our project ourselves.
As for the details, our project included an U shaped kitchen with large undermount kitchen sink, a large 6’ island with over-hang, a 7’ desk, a long buffet, a master bath vanity with undermount sink, another bathroom vanity with undermount sink and a large laundry room countertop. In the kitchen/dining area we had a black leathered granite, and not only could he fabricate trimmed down 2cm black-splashes, but Strone Pros and ONLY Stone Pros could leather the cut edges and backsplash tops so everything was consistent and uniform versus a leathered top and honed sides. Talk about attention to detail! In our master bath we also carried through the black granite with matching backsplash but with the added twist of no side splashes which meant Glenn and his team had to scribe the granite to the not-so-straight walls of our 1956 house without being able to “hide” anomalies under side trim. In the other bath/laundry room we used a quartz product, this room was a significant challenge as the cabinet structure was modified after the countertop templating and cutting. Glenn worked through this change with us with the utmost care and patience as there was no margin for error.
To say that we were pleased with the results would be a gross understatement. It was perfect. During the installation his crew was clean, respectful, and careful. The seams were essentially invisible. Corners and edges that butted up to other items, like to cabinets, walls, and the sides of our range were tight and straight.
Overall, what stood out most with Glenn from start to finish was passion and pride of workmanship. It was refreshing given all the other sub-par sub-contractor work we had come across during our project. His care for the customer and end product shone through every step of the way. It would not be a stretch by any means to call him a granite artisan. When we regain our strength and stamina to tackle the second phase of our remodel, the lower floor, there is no question on if we will be calling Glenn. I wholeheartedly recommend Stone-pros to all my family and friends or anyone looking for top-notch tile and stone team.
17 Comments